Hotel General Manager

4 weeks ago

West Lafayette, United States Gecko Hospitality Full time
Job DescriptionJob Description

The General Manageris responsible for managing daily hotel operations in the hotels continuing effort to deliver outstanding guest service and financial profitability; responsible for leading, directing and managing all hotel operations including, but not limited to hotel budgeting, forecasting, strategic planning, leading service initiatives, and leading and managing balanced scorecard performance; oversee service quality, operational efficiency, guest satisfaction, and standard compliance. The General Manager will serve as the primary liaison with hotel owners and corporate entities.


ESSENTIAL FUNCTIONS:

  • Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
  • Assist in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
  • Actively participates in Sales discussions, meetings, plans and Sales calls. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff
  • Involved in community and/or government affairs.
  • Creates the hotels annual budget and monitors the performance of the hotel throughout the year.
  • Manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings.
  • Ensure outstanding guest service and the adherence to all brand standards.
  • Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
  • Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
  • Comply with all corporate accounting procedures.
  • Inspects property daily and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
  • Conducts daily Huddle to include all employee
  • Holds weekly Leadership meetings with agenda
  • Selects, trains, and directs department managers and supervisors and other Employees as necessary keeping them well versed in all policies and procedures.
  • Monitors performance, develops and guides Employees in career paths
  • Conducts performance appraisal and personal development plans for management staff and takes action for disciplinary measures as needed; responsible for maintaining proper and confidential Human Resources files, i.e., personnel files, medical files, investigative files.
  • Aggressively reduce accidents, and minimize worker's compensation and unemployment claims
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Thoroughly understand and implement the Brand service culture.
  • Adheres to action plans and budget concepts (revenues, costs, etc.)
  • Safeguard the realization, tracing and adjustment of deviations
  • Develops actions for improvement and costs savings
  • Coordinate planning of Management team with regard to time-tables, work schedules, recruitment and training of employees
  • Available to work front desk shifts as needed (min 2 days) when running below 30%
  • Involvement and follow up on all guest complaints, incidents and accidents
  • Maintain contacts with public authorities in regards to licensing
  • Attend monthly department employee meetings whenever possible.
  • Perform other duties as required
  • Provides a professional image at all times through appearance and dress

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

  • Must be responsible, reliable, ethical, employee centric, customer centric and radiate a positive and accommodating attitude while interacting with customers and employees.
  • Excellent written and verbal communication and interpersonal skills
  • Well organized and detail-oriented
  • Must be able to identify operational performance, productivity, and efficiency gaps and implement measures to correct.
  • Ability to multi-task
  • Must be able to effectively lead and motivate a team.
  • Proficiency in Microsoft Office applications
  • Previous Sales experience preferred
  • Must have a valid drivers license and be able to operate a vehicle to meet with clients.

PHYSICAL DEMANDS:

  • While performing the duties of this job, the employee will be required to routinely, stand and walk for long periods of time; may be required to sit for long periods of time; use hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear.
  • May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
  • Must be capable of effectively using close vision, distance vision, and color vision.
  • Able to operate in mentally and physically stressful situations

QUALIFICATION STANDARDS:

  • Proven experience as Hotel Manager or relevant role with an emphasis on sales
  • Must have 3-5 years prior experience as a General Manager.
  • College Education Preferred
  • Understanding of all hotel management best practices and relevant laws and guidelines
  • Demonstrable aptitude in decision-making and problem-solving
  • Reliable with an ability to multi-task and work well under pressure
  • Outstanding leadership skills and a great attention to detail



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