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Kore AI Engineer

3 months ago

Malvern, United States Lorven technologies Full time
Job DescriptionJob Description

Role: Kore AI Engineer

Location: Malvern, PA or Charlotte, NC - 3 days week in client office is a MUST.

DevOps Engineer Kore.ai (4-6 years of industry experience with 2-3 years hands on experience on the following)

Proven experience as a DevOps Engineer, particularly with Kore.ai platform.

Experience in deploying and maintaining contact center solutions and chatbots.

Proficiency with CI/CD tools like Jenkins and GitLab CI.

Strong understanding of cloud platforms, especially AWS and Azure.

Expertise in scripting languages such as Python and Bash.

Familiarity with containerization technologies like AWS ECS, ECR, Docker and Kubernetes.

Experience with monitoring tools like Splunk, Honeycomb, and Prometheus.

Strong problem-solving skills and attention to detail.

Excellent communication and collaboration abilities.

Relevant certifications in DevOps, cloud platforms or chatbot development are a plus.

Key Responsibilities:

1. Deployment and Management:

Should have experience of managing a team of 6-8 members, working in the similar skills to guide and help them as and when needed.

Deploy Kore.ai contact center solutions and chatbots across various environments.

Automate deployment processes using CI/CD pipelines with tools like Jenkins and GitHub Actions CI/CD solutions.

Ensure high availability, scalability, and reliability of the deployed solutions on AWS platforms.

Monitor the performance and health of Kore.ai chatbots and contact center solutions using tools like Splunk, Honeycomb, Prometheus etc.

Implement proactive measures to maintain system health and performance.

Troubleshoot and resolve issues related to chatbot functionality and performance.

2. Collaboration and Support:

Work closely with development, QA, and customer support teams to ensure smooth deployment and operation of chatbots.

Provide technical support and guidance to internal teams and external clients as needed.

Collaborate with stakeholders to gather requirements and implement new features using Agile methodologies.

3. Security and Compliance:

Implement security best practices to protect chatbot and contact center data.

Ensure compliance with relevant regulations and industry standards.

Conduct regular security audits and vulnerability assessments.

4. Continuous Improvement:

Identify areas for improvement in deployment and maintenance processes.

Stay updated with the latest industry trends and best practices in DevOps and chatbot technologies.

Develop and maintain documentation for deployment processes and maintenance procedures.

Qualifications:

Education: Bachelor's degree in Computer Science, Information Technology, or related field.

Experience:

Proven experience as a DevOps Engineer, particularly with Kore.ai platform.

Experience in deploying and maintaining contact center solutions and chatbots.