Admissions Counselor

3 weeks ago

Louisville, United States ADDICTION AND MENTAL HEALTH SERVICES, LLC Full time
Job DescriptionJob Description


POSITION TITLE: Admissions Counselor

DEPARTMENT: Admissions

I. POSITION SUMMARY:

This position will interact directly with potential clients and/or their family members as well as new and existing referral sources and other internal Bradford stakeholders to facilitate the pre-admission process. The goal of these interactions is to collect relevant information regarding the impact of chemical dependency and/or substance use disorder on the lives of potential patients and to motivate those individuals into taking appropriate action regarding suggested treatment.

II. PRIMARY DUTIES AND RESPONSIBILITIES:

  • Create a strong first impression of Bradford Health Services to prospective clients, family members and referral sources by answering inbound calls, building rapport with those individuals, and gathering the initial information needed.
  • Complete pre-admissions screenings with prospective clients and compare against established intake criteria, policies, and procedures to move patients forward in the pre-admission process where possible and to escalate for supervisor review where necessary.
  • Where appropriate, speak with referral sources, family members and other patient stakeholders to gather relevant collateral information.
  • Evaluate patient insurance and financial eligibility, and discuss financial terms with clients and family members.
  • Use all information collected to motivate the patient into a decision-making process, helping them to understand the suggested level of care, and persuading them to start treatment as soon as possible.
  • Advocate for potential clients both internally and externally to clear any roadblocks to admission.
  • Appropriately collect, record, and convey pertinent client information to supervisors, clinical and medical teams, and other staff, as necessary.
  • Provide referrals to patients where necessary, connecting them with appropriate resources in their areas.
  • Send appropriate follow up materials - included screening summary letters, drug screens, etc – to referral sources where warranted.
  • Follow HIPAA and 42 C.F.R. Part 2 regulations to always ensure the protection of patient health information.
  • Complete all assigned on ongoing trainings and competencies.

III. ESSENTIAL JOB REQUIREMENTS:

A. Education and Experience:

  • High school diploma required. Bachelor’s degree preferred. CRSS certification a plus.
  • Knowledge of chemical dependency preferred.
  • Customer service and/or sales experienced required.
  • Computer data entry skills required – type 40 wpm required. Customer Relationship Management software experience preferred.

B. Knowledge, Skills and Abilities:

  • Be an example of our core values daily and hold yourself accountable to Bradford standards, policies and procedures.
  • Must have excellent listening skills combined with ability to interpret and apply what you hear.
  • Must possess strong attention to detail.
  • Must be self-motivated and able to work under minimal supervision.
  • Must be able to bond in a professional manner with potential patients and families.
  • Must exhibit high energy level and convey care and empathy while answering calls and completing consultations.
  • Must be emotionally and physically capable of functioning under stressful situations.
  • Must be able to operate in a metrics driven culture.
  • Must be able to work in a cooperative manner with co-workers, managers, patients, families and perspective patients and families.
  • Possess a working knowledge of chemical dependency signs and symptoms in adults and adolescents.
  • Possess a working knowledge of appropriate emergency, benevolent and/or self- help referral information.
  • Must be able to accurately discuss all services Bradford provides.
  • Ability to identify and escalate priority issues.
  • Regular attendance, consistently punctual and dependable for all scheduled shifts.
  • Displays a willingness to be flexible with daily schedule.
  • Other duties as assigned.
  • If recovering, two (2) years of continuous verifiable sobriety.


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