Director of Field Services

4 weeks ago


Houston, United States Allura USA Full time
Job DescriptionJob Description

For over 75 years, Allura USA has been manufacturing and distributing fiber cement exterior building products that include lap siding, panels, soffits, shakes, and exterior trim. At Allura, we believe all homes should benefit from lasting looks and unbeatable beauty, durability, and strength you need all over your home.

Our products, manufactured in North Carolina and Oregon are specially formulated for high performance, look like natural wood but are fire, bug, moisture, impact and fade resistant with the strength and durability to handle any kind of weather in any climate. Our products also save you money because they are long-lasting, greatly reducing the need for repairs or replacement. Plus, they're backed by a tremendous 30-year warranty. All in all, Allura is the ultimate alternative to other building materials.

Job Title: Director of Field Services

Location: Houston, TX

Department: Technical Support, Warranty, & Customer Experience

Description:

  • Directs field service activities to provide effective on-site support and technical assistance with various products or equipment.
  • Manages a departmental sub-function within a broader departmental function.
  • Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure.
  • Plans and develops policies and procedures for on-site installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime.
  • Reviews service contracts and directs support services.
  • Develops methods, guidelines, and policies to facilitate efficient service delivery.
  • Reviews service reports to monitor service performance and enhance customer satisfaction.
  • Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed.

Requirements:

  • Requires a bachelor's degree.
  • Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.


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