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SR BizOps Application Support
2 months ago
- Provide technical leadership to BizOps team members with supporting our on-prem and public cloud deployments
- Support a highly available, highly-secure, hybrid production environment running on Linux systems in public cloud and on-prem deployments using various open source applications
- Set standards and define detailed processes for effectively managing a production environment with minimal downtime
- Perform daily monitoring and maintenance of all hardware/software infrastructure components including servers, virtual machines, storage area networks, etc.
- Be proactive and predictive, solve problems before they happen
- Embrace DevOps practices & methodologies
- Carefully plan application deployments, migrations and upgrades to minimize service impacts
- Provide application and product support and troubleshooting of the Ethoca platform
- Use your experience to shape the future of our production infrastructure
- Be willing to learn new technologies and assist with architecture and design
- Work efficiently within a high security environment (Ethoca is PCI-DSS Level 1 certified)
- Communicate clearly and effectively to all levels of the organization
- Technical or team leadership experience in a 24/7 environment
- Linux/Unix experience
- Azure experience
- Experience supporting highly available and fault tolerant systems
- 7+ years of Virtualization experience
- 5+ years of Java application support experience
- 5+ years of Cloud technologies experience
- 2+ years networking experience (Ex. TCP/IP, UDP, Routing, Firewalls, load-balancers)
- Computer Science or Engineering degree or equivalent experience
- Participate in on-call shifts, our infrastructure runs 24/7
- Security knowledge & experience (Ex. Encryption/Hardening/Certificates/PKI/SSH/VPN)
- Expert problem solver by applying problem analysis methodologies
- Database familiarity or experience
- OpenStack Experience
- Ansible/Chef experience
- Skill at automation (Ex. Orchestration, scripting or development)
- Zabbix, Dynatrace, SignalFX monitoring experience
- Docker or equivalent container-based technology experience
- Desire to automate everything & anything
- Software development education or experience
- Desire to document everything
- PCI-DSS or similar experience (ex. financial/government/healthcare)
- Understanding of the ITIL framework
- Collaborate with cross-functional teams, including customers, project management, software engineering, and network operations, to gather database requirements, improve existing systems, and develop new systems.
- Install and upgrade database systems, ensuring smooth and efficient processes.
- Implement and maintain robust database security measures, adhering to industry standards and guidelines.
- Design and support 24x7 high-availability solutions for seamless database operations.
- Optimize database and server performance by analyzing and configuring physical server hardware, operating systems, and database software settings. Provide recommendations for upgrades and new systems.
- Develop and optimize database components, including queries, stored procedures, ETL processes, and conduct code reviews and optimizations to enhance performance.
- Execute database schema and code changes, perform bottleneck analysis, and ensure efficient server/database performance, including recovery and restores when needed.
- Plan for system growth and scalability to accommodate future requirements.
- Ensure compliance with vendor license agreements to maintain legal and operational integrity.
- Handle various reporting and data export/import tasks, working with different formats like CSV, XML, and unstructured data.
- Document the database environment, processes, and best practices to maintain a comprehensive knowledge base.
- Provide technical support and prompt problem resolution to address any database-related issues.
- Be available for production/on-call support to maintain continuous system availability and address emergencies effectively.
- Be willing to learn new technologies and assist with architecture and design.
- Work efficiently within a high security environment (Ethoca is PCI-DSS Level 1 certified)
- Communicate clearly and effectively to all levels of the organization.
- 5+ years of DB2 or PostgreSQL database administration experience
- 2+ years of Snowflake data warehouse administration and development experience
- Experience working with cloud PaaS database services.
- Jenkins, gitlab/bit-bucket
- Linux/Unix experience
- Experience supporting highly available and fault tolerant systems.
- Participate in on-call shifts, our infrastructure runs 24/7
- Security knowledge & experience (Ex. Database Encryption/masking/Certificates/PKI/SSH/VPN)
- Expert problem solver by applying problem analysis methodologies.
- Computer Science or Engineering degree or equivalent experience
- Advanced Azure cloud technologies experience
- Experience on cloud database deployment using terraform.
- Azure Cosmos or similar database technology experience
- Desire to automate everything & anything
- Database development experience
- Networking experience (Ex. TCP/IP, UDP, Routing, Firewalls, load-balancers)
- Desire to document everything
- PCI-DSS or similar experience (ex. financial/government/healthcare)
- Understanding of the ITIL framework
- Familiarity with JBoss or WebSphere application server