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Travel Experiences Manager

3 months ago

Cypress, United States The Travel Corporation Full time
Job DescriptionJob DescriptionDescription:

ABOUT US

We are driven by service through PASSION, PEOPLE & PURPOSE. We have been making travel matter for over 100 years.


The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you.


HOW YOU’LL WORK

We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.


We offer a flexible work environment - in person in exciting offices and virtually with leading technology.


Working together across markets, teams, and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.


PERKS

After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.


You also get 2 weeks a year where you can work from anywhere in the world, your choice.


To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.


Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.


Position Summary

As a Travel Experiences Manager for North America, you will be assigned specific regions of expertise and you will be responsible for developing itineraries and experiences that are successful commercially and that travelers cannot otherwise do on their own. You will have the opportunity to develop and leverage personal knowledge and utilize our teams’ expertise to achieve these goals. As the owner of these specific regions and with that of the itineraries that run through your regions, this is a vital position for the continuity and relevance of Destination America and all our brands.


Requirements:


Key Responsibilities

  • Find creative ways to delight our guests in ways that have never been thought of before
  • Participate in strategy development for the team
  • Work with Operations to track the success of existing itineraries and identify problems and opportunities
  • Review guests and market feedback – monitor FEEFO, TD reports, Guest Questionnaires, and feedback from various selling regions
  • Analyze market trends and identify new opportunities for the brands
  • Oversee content in the brochure production, web, and guest documentation process from a content accuracy perspective
  • Develop and maintain strong relationships with Contracting Team (hotel, meal & experiences) to ensure the Travel Experiences briefs are met
  • Provide cover for your counterpart (other Travel Experiences Manager) when they are out of the office
  • Develop content to promote Travel Experiences on brochures, web, and guest documentation
  • Work with the Content Team to ensure all systems speak the same language: what we brief, what we contract, what we have on sale, and what we say about it is all aligned
  • Represent the brands with public speaking engagements at various in-person and virtual events
  • Negotiation, contracting, and initial setup of experiences
  • Produce clear and concise Master Travel Experiences files, and liaise with all various stakeholders to ensure proper implantation
  • Develop innovative and exciting itineraries and experiences
  • Work with internal teams to ensure there is a seamless flow of information
  • Source, contract, and manage optional experiences


Qualifications

  • 3+ years of industry-related experience required
  • Preferably including negotiation & contracting experience
  • Willing and able to travel regularly, 4-10 weeks, per year
  • Must have strong oral and written skills
  • Proficient in Microsoft Applications
  • Strong analytical skills, with the ability to interpret data and make informed decisions.
  • Organized and flexible with a strong attention to detail.