Voice Services Specialist

3 weeks ago

Lafayette, United States Palmetto Technology Group, Inc. Full time
Job DescriptionJob DescriptionRADER is a leading Managed Services Provider (MSP) headquartered in Lafayette, Louisiana with clients located across the US.  Our organization has a strong company culture built on our values of Trust, Teamwork, Service, Innovation and Growth.  We expect our team members to serve our customers and each other to provide phenomenal experiences both internally and externally.  We provide a generous benefits package to ensure our team is able to balance LIFE and work.  Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.SummaryWe are looking for a phone system help desk technician to join our team and provide technical support for our clients. You will be responsible for troubleshooting and resolving phone system issues, as well as installing and configuring phone system hardware and software. You may also work on phone system projects, onsite installation, and eventually training end users.Responsibilities
  • Answer incoming phone calls from clients.
  • Provide World Class Customer Service.
  • Diligently document notes in the company ticket system, ConnectWise Manage.
  • Communicate with customers, internal team members, and other departments.
  • May require occasional after-hours work.
  • Respond to phone system tickets and provide timely and effective solutions.
  • Diagnose and troubleshoot phone system hardware and software issues, such as connectivity, voice quality, configuration, and features.
  • Install and configure phone system hardware and software, such as phones, switches, routers, firewalls, and servers.
  • Perform phone system maintenance and updates, such as backups, patches, and upgrades.
  • Document phone system issues, solutions, and procedures.
  • Provide phone system training and guidance to clients and staff.
Requirements
  • We expect our team members to serve our customers and each other to provide phenomenal experiences both internally and externally.
  • Excellent troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Ability to work under pressure, handle multiple tickets, and meet deadlines.
  • Ability to travel to client sites as needed.
  • At least one year of experience in phone system support, installation, or administration.
  • Strong knowledge of phone system technologies, such as VoIP, SIP, PBX, and IVR.
  • Strong knowledge of network technologies, such as VLAN, PoE, TCP/IP, and DNS.
  • Knowledge of Microsoft Azure, Linux, and other relevant software and platforms.
Benefits
  • Competitive Salary + Performance-Based Incentives
  • 401k matching
  • 9 Paid Holidays
  • Your Birthday - Paid Time Off
  • Generous Paid Time Off
  • Paid Time Off for Volunteerism
  • Paid Maternity/Paternity Leave
  • Vision Insurance
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Amazon Prime Reimbursement
  • Gym Membership Reimbursement
  • Cell Phone – Company Provided

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