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FT Marketing Coordinator, SLS South Beach

4 months ago

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Job DescriptionJob DescriptionCompany Description

From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Sales & Marketing team as a Marketing Coordinator located at SLS South Beach, Miami. JOIN THE SLS FAMILY TODAY

Job Description

Job Purpose:

The Marketing Coordinator primary role is to perform general office duties to support Marketing team with all marketing functions as directed by the Cluster Director of Sales & Marketing. Additionally, the Marketing Coordinator is required to provide high-level administrative support by conducting research, preparing reports, collecting, and processing sensitive data, resolving guest issues, and performing general clerical functions.

Duties & Functions:

  • Provide support and coordination for various marketing initiatives, working closely with subordinates, executive leadership, internal teams, and external vendors, including agencies.
  • Assist with coordinating the activities of third-party partners such as social media, digital marketing, and PR to ensure cohesive execution of strategies.
  • Maintain regular communication with operational teams including F&B, retail, HR, IT, and other marketing departments, as well as external vendors.
  • Assist in tracking marketing expenditures.
  • Support on-property communication efforts through various channels including static, digital, and video platforms.
  • Assist in the coordination of external advertising across multiple channels including print, broadcast, and online platforms.
  • Monitor and address problems or issues raised by end users, seeking resolutions in a timely manner.
  • Contribute to the development and refinement of procedures to enhance productivity and the quality of marketing deliverables.
  • Ensure that all guests receive welcoming, responsive, friendly, and courteous service at all times, aligning with brand standards.
  • Participation and attendance in meetings as assigned.
  • Assist with internal and external customers.
  • Assist in special projects with the sales & marketing team.
  • Provide supportive functions for marketing initiatives as directed.
  • Any other reasonable duties as assigned by the supervisor or manager.
  • We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for everyone on the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service.

ADDITIONAL RESPONSIBILITIES

  • Communicate effectively, both verbally and in writing, to provide clear directions to the venue teams.
  • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.
  • Remain calm and alert, especially during and/or periods of heavy activity & emergency situations, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Attend mandatory meetings including divisional meetings, staff meetings, etc.
  • Occasionally participate in community events and ensure corporate social responsibility goals of Ennismore are met.
  • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table, and any departmental specific systems used.
  • Keep work area clean and organized.
  • Ensure confidential documents are kept in a secure area.
  • When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
  • Complete other duties as assigned by the Department Head.
  • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
  • Ensure compliance with Ennismore’s policies and procedures.

To be aware of and ensure constant compliance with all necessary operational policies including:

  • Health and Safety
  • Food Hygiene
  • Maintenance
  • Emergency Procedures

OTHER DUTIES

  • Assimilate into Ennismore’s culture through understanding, supporting, and participating in all Ennismore elements. Demonstrate working knowledge of the service standards.
  • Regular attendance in conformance with the standards, which may be established by Ennismore from time to time, is essential to the successful performance of this position.
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Requires the ability to lift small to medium size packages & boxes with a minimum weight of 25 lbs. as needed & without assistance.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

Qualifications

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • High School Diploma or equivalent required. Bachelor’s Degree preferred.
  • Minimum one (1) year of local marketing, hospitality, and customer service experience, preferably in an upscale or lifestyle brand hotel
  • Must be detail oriented, able to work in a fast-paced environment and follow-up within minutes of receiving phone call and/or email.
  • Proven team player with a high level of energy and motivation with a proven track record of living the company's values.
  • Proficient understanding of computer systems such as: Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, Open Table, Canva, Dropbox and any departmental specific systems used.
  • Enter and locate work-related information using computers and/or point of sale systems.
  • Ability to spend extended lengths of time viewing a computer screen.
  • Possess a gracious, friendly, and fun demeanor.
  • Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
  • Maintain positive and productive working relationships with other employees and departments.
  • Ability to work independently and to partner with others to promote an environment of teamwork.
  • Must be able to stand or walk a minimum of eight-hour shift.
  • Must be able to be observant and quick to respond to various situations while also multitasking and handling stressful situations.
  • Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
  • Must have excellent communication skills and be able to read, write, speak and understand English.
  • Must be able to work inside and outside at all times of the year as needed, based upon business volumes.


Additional Information

All your information will be kept confidential according to EEO guidelines.