Data Services Coordinator
4 weeks ago
Ingram Content Group (ICG) is hiring for a Data Services Coordinator to contribute to our Data Services team in LaVergne, TN just outside Nashville.
In this role, you will support data entry and management for Data Services, ensuring all processes are updated and maintained so that titles are accurately represented in our products and services. You will maintain and update rights data, along with other metadata and account information as required. Additionally, you will assist with Quality Assurance and data review as needed.
Do you have experience working with publishers? Have a passion for helping publishers be successful?
At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you
Required Qualifications:
- Associates degree or equivalent year for year directly related experience.
- 2 years of experience in marketing, book publishing, book industry, account support, client administration, data management, or related field
Preferred Skills:
- Experience doing data research
- Excellent oral and written communication skills, primarily by phone and email
- Knowledge of book metadata and systems
Key Responsibilities:
- Assists with metadata management communications and maintains timeline for reaching out to data suppliers as needed to manage and maintain accurate data.
- Updates and maintains the monthly data intake schedule.
- Assists the Business Development Manager with maintaining key data supplier contact information in Salesforce.
- Assists customers with ad hoc requests for rights data and other metadata and follows up with data suppliers to procure the necessary information.
- Provides reporting on rights data supply and meets necessary service levels and key performance indicators for the timely procurement and ingestion of data.
- Provides training to new users in data systems as required and assists with client integrations as needed.
- Troubleshoots data issues to ensure required fields have been populated, correcting any issues/errors and escalating when necessary.
- Serves as first point of contact for Data Services for any troubleshooting and escalates as needed.
Perks/Benefits:
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 10 vacation days & 10 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
- Wellness program with access to onsite gym and basketball court for associates
- Avid reader? Numerous opportunities to engage with books and authors
- Free card registration at the Nashville Public Library
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Take breaks or brainstorm in our game room with ping pong & foosball
- Casual Dress Code
The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
- EEO/AA Employer/Vet/Disabled
- We participate in EVerify.
- EEO Poster in English
- EEO Poster in Spanish
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