Customer Service Representative/Inside Sales Representative
1 month ago
May include:
- Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered
- Support branch sales including the new business component by through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions Conduct outbound calls of existing and lost customer accounts
- Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products
- Provide excellent customer service includes product/order information, sales, warranties and returns
- Recommend alternate products based on cost, availability or specifications as needed
- Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed Coordinate with manufacturing, sales, distribution and vendors regarding shipments
- Generate new and repeat sales by providing product and technical information in a timely manner
- Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction
- Provide accurate information regarding availability of in-stock items Conduct cycle counts as required Replenish the show room stock as needed
- Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies Coordinate problem resolution with appropriate departments
- Daily processing of cash drawer, end of shift count of money, prepare deposit slip and place in safe
- Maintain records and prepare reports on sales activities
- Periodically reach out to customers to determine satisfaction with the organization, products and services
- Monitor competitive activity and trends within territory
- Expand knowledge of HVAC products and keep current with latest trends within the industry
- Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible
- Understand and follow work instructions, operating procedures and company policies
- Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift
- Perform additional projects as assigned
Nature and Scope :
- Works within knowledge
Knowledge & Skills:
- Knowledge of HVAC equipment / products is preferred
- General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
- Effective and high quality Customer Service/Relationship management skills via walk-ins, phone, and email;
- Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
- Developing rapport and effective listening skills
- Effective verbal and written skills – must be able to explain technical parts information clearly and able to communicate with customers and accurately input orders.
- Effective organizational skills and time management skills including ability to prioritize and multi-task.
- High level of attention to detail and accuracy and compliance oriented.
- Ability to establish positive working relationships with internal and external customers and employees.
- Ability to apply good judgement and strong work ethics and integrity on the job and results driven.
- Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner
- Ability to understand and follow procedures, work instructions and company policies
Experience:
- 3 – 6 years of progressive sales & customer service experience
- 3+ years in the HVAC industry
Education:
- High School diploma or GED equivalent, some college preferred
- HVAC training a plus
Physical Requirements/Work Environment:
- Must be able to perform essential responsibilities with or without reasonable accommodations. May travel occasionally to customer sites, training events, company related meetings, etc. – estimated 20%
Pay Range :
- $24.00 - $26.18
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.#ZR1
We have other current jobs related to this field that you can find below
-
Inside Sales Representative
3 weeks ago
El Cajon, United States Mauzy Full timeOverview: **Mauzy Heating and Air i**s looking to find the best **Inside Sales Representative** in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team! You'll benefit from uncapped salaries, with the peace of mind of a stable and secure local brand. **Who Are We?** **What We Offer!** -...
-
Inside Sales Representative
1 week ago
El Cajon, United States Veridiam Full timeVeridiam is a strategic manufacturing partner with over 60 years of experience serving the aerospace, industrial, medical, and nuclear markets. Our roots were formed in the exacting nuclear and aerospace industries, expanded into Medical where we have supplied critical components to a global customer base. We currently provide elegant solutions across a...
-
Inside Sales Representative
4 weeks ago
El Cajon, United States Veridiam Full timeJob DescriptionJob DescriptionVeridiam is a strategic manufacturing partner with over 60 years of experience serving the aerospace, industrial, medical, and nuclear markets. Our roots were formed in the exacting nuclear and aerospace industries, expanded into Medical where we have supplied critical components to a global customer base. We currently provide...
-
Customer Service Representative
3 weeks ago
El Cajon, United States Royal Management, Inc. Full timeOur brand stands for a clear and concise purpose: to connect people meaningfully through the experiences we create and the innovation we champion. At **Royal**, we know that our dedicated Customer Service Representatives enable us to uphold our high service standards to our customers. Therefore, our goal is to provide a culture encompassing mutual respect,...
-
Inside Sales Representative
4 weeks ago
El Dorado, United States REXEL Full timeThe position of Inside Sales Representative will be based out of our El Dorado, AR location! Summary The Inside Sales Representative is responsible for the proactive inside telephone or email sales and marketing efforts with the objective of increased profitable sales. Main duties include establishing and maintaining customer relationships, processing...
-
Inside Sales Representative
1 month ago
El Dorado, United States REXEL Full timeThe position of Inside Sales Representative will be based out of our El Dorado, AR location! Summary The Inside Sales Representative is responsible for the proactive inside telephone or email sales and marketing efforts with the objective of increased profitable sales. Main duties include establishing and maintaining customer relationships, processing...
-
Inside Sales Representative
2 weeks ago
El Segundo, United States QuikStor Security and Software Full time**Inside Sales Representative** **Who We Are?** We are an established technology company in the self-storage industry that specializes in SaaS property management software and access control systems. We have been delivering quality products for the industry since 1987 with an amazing culture, healthy benefits, and growth opportunities. **Your...
-
Inside Sales Representative
4 weeks ago
El Segundo, United States teamworkonline Full timeFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...
-
Inside Sales Representative
3 months ago
El Segundo, United States teamworkonline Full timeFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...
-
Inside Sales Representative
4 weeks ago
El Segundo, California, United States teamworkonline Full timeFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...
-
Inside Sales Representative
3 months ago
El Segundo, California, United States teamworkonline Full timeFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...
-
Sales and Customer Service Representative
2 weeks ago
El Cajon, United States Eastridge Full timeJob DescriptionJob DescriptionEastridge Workforce Solutions is hiring a Sales and Customer Service Representative for a company that specializes in custom fabrication in El Cajon, CA. For immediate consideration, apply today.Responsibilities:Prepare quotes for customers and promptly follow up.Address customer issues as they arise, ensuring their...
-
Solar Representative
3 weeks ago
El Cajon, United States SUNLIGHT SOLAR INC Full timeWe're celebrating our 10th year in business by offering homeowners the best pricing imaginable! We're seeking experienced only inside phone callers. As an inside phone appointment setter for solar, roof, and windows, your role involves reaching out to potential customers over the phone to schedule appointments for sales representatives. Here are some key...
-
Verizon Customer Service Representative
4 weeks ago
El Cajon, United States ASI Development Full timeWe are a marketing firm that focuses on working with some of the latest telecommunication companies in the world. We have committed ourselves to ensuring that our customers have high-quality service at all times and that all exigencies have been met in a timely manner. This is why we are currently hiring for a Verizon Customer Service Representative to help...
-
Verizon Customer Service Representative
2 days ago
El Cajon, United States ASI Development Full timeWe are a marketing firm that focuses on working with some of the latest telecommunication companies in the world. We have committed ourselves to ensuring that our customers have high-quality service at all times and that all exigencies have been met in a timely manner. This is why we are currently hiring for a Verizon Customer Service Representative to help...
-
Inside Sales Representative
1 month ago
El Paso, Texas, United States Piedmont Plastics Full timePiedmont Plastics is the leading independent and privately held distributor of performance plastics in North America. Our products are used in industrial markets such as OEMs, food processing, aerospace, semiconductor/electronic, oil and gas, transportation, marine, POP, and sign and graphics to name a few. Since first opening our doors in 1968 with just one...
-
Inside Sales Representative
4 weeks ago
El Paso, Texas, United States Piedmont Plastics Full timePiedmont Plastics is the leading independent and privately held distributor of performance plastics in North America. Our products are used in industrial markets such as OEMs, food processing, aerospace, semiconductor/electronic, oil and gas, transportation, marine, POP, and sign and graphics to name a few. Since first opening our doors in 1968 with just one...
-
2024 OPENINGS: Customer Service Representative
2 weeks ago
El Cajon, California, United States LOCAL HIRING FIRM Full timeAre you looking to start a Customer Service Representative Career TODAY? If so, APPLY NOW There's never a dull moment with Divergent Marketing. Our extraordinary customer service team tackles every challenge with enthusiasm, and creativity, while we focus on producing results, but that does not mean we do not have fun along the way. We promote open...
-
2024 OPENINGS: Customer Service Representative
3 weeks ago
El Cajon, United States Local Hiring Firm Full timeAre you looking to start a Customer Service Representative Career TODAY? If so, APPLY NOW! Theres never a dull moment with Divergent Marketing. Our extraordinary customer service team tackles every challenge with enthusiasm, and creativity, while we focus on producing results, but that does not mean we do not have fun along the way. We promote open...
-
Entry Level Customer Service Representative
2 weeks ago
El Cajon, United States EMA San Diego Full timeJob DescriptionJob DescriptionWE ARE HIRING A SPIRITED ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM! Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only...
