Assistant Parts Manager

4 months ago


Southern Pines, United States Phil Smith Automotive Group Full time
Job DescriptionJob Description

We're looking for an Assistant Parts Manager to join our growing team

Primary Duties:

  • Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.

  • Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.

  • Answers phone calls, providing price quotes and other information.

  • Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.

  • Pulls and fills orders from stock.

  • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

  • Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

  • Notifies all necessary parties when special ordered parts have been received.

  • Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.

  • Follows up on back-ordered parts and replenishes assigned inventory daily.

  • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

  • Assists outside sales representatives with their orders.

  • Makes sure all internal requests for parts are billed on service repair order.

  • Receives payment from retail customers or obtains credit authorization.

  • Ensures that all charge sales are signed by the customer and that all customers receive their copy of the invoice.

Required Experience and Skills:

  • Excellent communication and customer service skills, and able to maintain a professional image and demeanor

  • Ability to multi-task in a fast paced environment

  • Strong Computer & Phone Skills (Internet, MS Outlook)



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