Inside Sales/Warehouse Support

4 months ago

Yuba City, United States FLOORING LIQUIDATORS Full time
Job DescriptionJob Description

Summary/objective

The inside sales/warehouse support is responsible for always providing excellent customer service.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Providing excellent customer service while greeting guests and introducing the showroom.
  • Answer phones in a professional manner while taking messages, and/or supplying customers with information such as Order ETA’s, and product availability through inventory checks.
  • Check samples out, and/or schedule measures using the correct methods and procedures for optimal outcomes and tracking purposes.
  • Loading customer’s flooring purchases either by forklift or by hand, as needed.
  • Off load and receive product into the inventory system, then call/email customers in a timely manner of its arrival.
  • Complete pick up and receiving paperwork accurately and tag products and pallets accordingly.
  • Receive deliveries from vendors and MDC or CDC.
  • Maintain a clean and organized sales area, showroom, warehouse, and property including but not limited to floors, dusting, sample inventories, restrooms, placing price tags as needed, clean warehouse, and property.

Competencies

  • Client Service - Responds to the clients and anticipate their needs
  • Conflict Resolution - Works to resolve differences and maintain work relationships
  • Decision Making - Makes decisions and takes responsibility for them
  • Ethics - Fosters a diverse and respectful workplace
  • Even Temperament - Controls emotions without retaliating against negative behavior
  • Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
  • Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
  • Initiative - Remains proactive when suggesting improvements and solving problems
  • Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
  • Persuasive Communication - Displays verbal and written communication that influences others
  • Problem Solving - Solves problems while ensuring rules and directives are followed
  • Punctuality – Arrives on time and works full schedule

Supervisory responsibilities none

Work environment: Retail store environment as well as warehouse (heat and cold)

Physical demands:

  • Must be able to lift up to 50 pounds repeatedly
  • Repetitive movement of hands and fingers – typing and/or writing
  • Occasional standing, walking, stooping, kneeling, or crouching
  • Reach with hands and arms
  • Talk and hear

Travel required: Occasionally between stores (mileage reimbursement available)

Required education and experience:

  • High School Diploma, GED or equivalent
  • Customer Service experience
  • Sales experience
  • Computer literate
  • Positive attitude, detail and customer oriented with good multitasking and organizational ability
  • Excellent Communication skills; both verbally and in writing
  • Basic math and organization skills
  • Detail-oriented mindset, data entry and computer skills
  • Ability to work on feet for long hours
  • Understanding of safety protocols and requirements
  • Experience shipping, receiving, or selling related products

Preferred education and experience

  • Knowledge of Rollmaster
  • Bi-lingual in Spanish


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