Current jobs related to Manager, Member Experience - Hayward - VIVIO Health

  • Ambassador of Great Customer Experiences

    1 day ago

    Hayward, California, United States Buffalo Wild Wings Full time

    At Buffalo Wild Wings, we're passionate about serving up more than just great food - we're dedicated to creating an unforgettable experience for our Guests. As an Ambassador of Great Customer Experiences, you'll be the face of our brand, and we're looking for someone who can make a lasting impression.The primary goal of this role is to ensure every Guest has...

  • Denny's Restaurant Team Member

    2 weeks ago

    Hayward, California, United States Denny Full time

    Service Assistant Role at Denny'sWe're seeking a reliable and detail-oriented Service Assistant to join our team at Denny's. As a key member of our restaurant operations, you'll play a vital role in ensuring our guests have an exceptional dining experience.Key Responsibilities:Bus and clean guest tables to maintain a clean and welcoming environmentOperate...

  • KFC Team Member

    2 weeks ago

    Hayward, California, United States KFC North Bay Full time

    Job Title: KFC Team MemberWe are seeking a highly motivated and enthusiastic KFC Team Member to join our team at KFC North Bay. As a KFC Team Member, you will be the face of our restaurant, providing exceptional customer service and ensuring that every customer has a positive experience.Key Responsibilities:Provide outstanding customer service, ensuring that...

  • KFC Team Member

    1 month ago

    Hayward, California, United States KFC North Bay Full time

    Job Title: KFC Team MemberWe are seeking a highly motivated and enthusiastic individual to join our team as a KFC Team Member. As a key member of our restaurant team, you will be responsible for providing exceptional customer service, preparing our world-famous food, and maintaining a clean and welcoming environment for our guests.Key...

  • Senior Software Developer

    6 days ago

    Hayward, California, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Senior Software Developer to join our Customer Experience Engineering team at Walmart Global Tech. As a key member of our team, you will be responsible for designing and developing high-performing solutions on our next-generation front-end platform, Electrode and React.Your primary focus will be on leading the...

  • Guest Service Team Member

    3 weeks ago

    Hayward, United States Wingstop Full time

    Wingstop - 2490 Whipple Rd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Team Member

    1 month ago

    Hayward, United States Wingstop Full time

    Wingstop - 19641 Hesperian Blvd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Care Coach

    6 days ago

    Hayward, Wisconsin, United States CenterWell Home Health Full time

    Transforming Lives through Compassionate CareThe Care Coach plays a pivotal role in ensuring members achieve and maintain optimal wellness by guiding them toward and facilitating interaction with resources appropriate for their care and wellbeing. This involves evaluating members' needs and requirements, employing a variety of strategies, approaches, and...

  • Teller (Senior Member Service Representative)

    4 weeks ago

    Hayward, United States Patelco Credit Union Full time

    About Patelco Credit Union: Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California. We are here for our members...

  • Installation Manager

    4 weeks ago

    Hayward, California, United States Rite-Hite Full time

    Job Summary:We are seeking an experienced Installation Manager to lead our installation team and oversee the installation of our products. The successful candidate will have a strong background in construction management and a proven track record of delivering projects on time and within budget.Key Responsibilities:Manage the installation team and ensure...

  • Denny's Host/Hostess

    1 week ago

    Hayward, California, United States Franchisee Full time

    Compensation: Up to $19.50/hourDenny's Host/Hostess Position OverviewA Denny's Host/Hostess plays a vital role in creating a welcoming atmosphere for our guests. As a key member of our team, you will be responsible for ensuring a positive dining experience for every guest, every time.Key Responsibilities:Greeting Guests: Welcome guests in a warm and friendly...

  • Home Infusion Nurse

    1 week ago

    Hayward, California, United States National Recruiters Full time

    Job Summary:We are seeking a skilled PRN Home Infusion Registered Nurse to deliver immune globulin infusion therapies directly to patients in the comfort of their own homes. As a key member of our team, you will leverage your clinical IV expertise and compassionate care to support patients within their environment.Responsibilities: Deliver personalized,...

  • Solar Project Manager

    2 weeks ago

    Hayward, California, United States Cal Solar Inc Full time

    Solar Project ManagerCal Solar Inc is seeking a highly skilled Solar Project Manager to lead our commercial solar construction projects. As a key member of our team, you will be responsible for ensuring the financial and contractual success of our projects.Key Responsibilities:Manage project schedules, costs, and procurement processes to ensure timely...

  • Quality Assurance Manager

    4 weeks ago

    Hayward, California, United States Baxter Full time

    About the RoleBaxter is seeking a highly skilled Quality Assurance Manager to lead our quality assurance operations. As a key member of our team, you will be responsible for ensuring the highest standards of quality and compliance in our products and processes.Key ResponsibilitiesManage the quality assurance team to ensure compliance with regulatory...

  • Restaurant Team Member

    2 weeks ago

    Hayward, California, United States Iniburger Fremont Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Server at our fast food restaurant in Fremont.Key Responsibilities:Provide exceptional customer service by greeting customers with a warm and friendly demeanorTake customer orders accurately and efficiently, handling cash and card transactions with...

  • Retail Sales Associate

    2 weeks ago

    Hayward, California, United States Harbor Freight Tools Full time

    Job Summary: We're seeking a highly motivated Retail Sales Associate to join our team at Harbor Freight Tools. As a valued member of our store team, you will be empowered to deliver exceptional customer experiences and drive sales growth. Key Responsibilities: Provide outstanding customer service and support Handle sales transactions and promote company...

  • Sales Associate

    1 week ago

    Hayward, California, United States Carter'sOshKosh Full time

    Customer Experience ExpertCarter's/OshKosh is seeking a Sales Associate to provide exceptional customer service and create a welcoming environment for growing families. As a Sales Associate, you will be the first face of the brand, congratulating new parents and grandparents, introducing them to our new baby essentials, and helping them prep for their first...

  • Shift Manager

    4 weeks ago

    Hayward, California, United States Golden Gate Bell Full time

    Job Title: Shift LeadWe are seeking a highly motivated and organized Shift Lead to join our team at Golden Gate Bell. As a Shift Lead, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.Key Responsibilities:Lead a team of employees to provide excellent...

  • Foundation Manager

    2 weeks ago

    Hayward, California, United States VEEV Full time

    Job Title: Foundation ManagerVeev is a leading company in the construction industry, revolutionizing the way homes are built with innovative modular construction methods. As a Foundation Manager, you will play a crucial role in ensuring the successful execution of foundation projects.Key Responsibilities:Manage and supervise a team of foundation...

  • Assistant Manager

    2 weeks ago

    Hayward, California, United States Wingstop Full time

    Job Title: Assistant ManagerWingstop is seeking a highly motivated and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.Key Responsibilities:Lead and motivate a high-performing...

Manager, Member Experience

2 months ago

Hayward, United States VIVIO Health Full time
Job DescriptionJob DescriptionCompany Description

Mission and Impact: 

VIVIO Health, a Public Benefit Corporation, uses data and technology to deliver superior health outcomes for individuals while reducing pharmacy benefit costs for our employer customers. Our evidence-based, data-driven approach has significantly improved healthcare outcomes and reduced costs for self-insured employers and health plans since 2016. We are on a mission to revolutionize the way pharmacy benefits are delivered. 

Why VIVIO?  

  • Innovation: We’re not afraid to challenge the status quo. Join us in shaping the future of healthcare.  
  • Impact: Your work will directly impact patient care and the bottom line.  
  • Collaboration: Work alongside committed team members who share your passion for making a difference.  
  • Culture: VIVIO encourages autonomy and reliability; micromanagement is not our style.  
  • Growth: VIVIO is growing rapidly—so are your opportunities 

The Position: We are looking for a mission-aligned Member Experience Manager. This role is a Hybrid position for candidates within a commutable distance of our Hayward, CA location. 

As a dynamic Manager, you bring extensive experience in guiding member-focused service. You will play a pivotal role in driving operational excellence and leading a high-performing team. Your primary focus will be on optimizing workflows, enhancing team performance, and continuously improving processes.  

The ideal candidate for this role will be a proactive, reliable and dedicated hands-on leader, passionate about delivering exceptional member experience. You will bring creative thinking and a proven ability to lead people and processes while fostering a supportive, empathetic environment that drives success while navigating new challenges. 

Job Description

Operational Leadership: 

  • Manage daily operations, ensuring smooth workflow and maximum efficiency. 
  • Supervise the management of member cases, ensuring all issues are resolved in a timely and satisfactory manner. 
  • Monitor case workflows and resolve complex or escalated issues to maintain high service standards. 
  • Monitor call volume and performance metrics, making necessary adjustments to meet and exceed service goals. 
  • Ensure adherence to organizational policies, procedures, and relevant healthcare regulations. 
  • Conduct regular performance reviews, provide constructive feedback, and implement training programs to address skill gaps. 

Process Improvement and Problem-Solving: 

  • Manage the resolution of complex member inquiries and issues, ensuring prompt and effective solutions. 
  • Implement and refine best practices and procedures to enhance efficiency, effectiveness, and member satisfaction. 
  • Immerse yourself in VIVIO’s processes and procedures, first for understanding and execution, then for continuous enhancement. 
  • Provide guidance and support to team members dealing with challenging cases, leveraging your expertise. 
  • Conduct root cause analysis for significant case escalations and drive continuous improvement initiatives. 

Team Management and development: 

  • Lead, motivate, and develop the team to achieve individual and team goals. 
  • Conduct regular performance reviews, provide constructive feedback, and implement training programs to address skill gaps. 
  • Promote a positive and collaborative team environment, encouraging open communication and professional growth. 

Performance Monitoring: 

  • Track key performance indicators (KPIs), conduct regular audits and prepare regular reports on team performance. 
  • Use data-driven insights to make informed decisions and drive continuous improvement. 

Communication and Collaboration: 

  • Facilitate clear, effective communication within the team, ensuring alignment with goals and expectations. 
  • Collaborate with healthcare providers, pharmacies, and other departments to address member inquiries and concerns efficiently. 
  • Share updates, discuss challenges, and celebrate team successes to foster a cohesive and motivated team environment. 
  • Provide individualized support to team members, promoting open dialogue and addressing emerging issues. 
  • Work with cross-functional teams to achieve common goals, facilitate communication, and drive project success by leveraging diverse perspectives and expertise.
Qualifications

  • Strong track record of successfully leading and developing teams, with excellent interpersonal and communication skills. 
  • At least 5 years of experience in the healthcare industry, with a focus on care coordination, member advocacy, or related roles. 
  • Minimum of 5 years of member service leadership and case management experience, within a healthcare setting; remote call center experience highly preferred. 
  • Education: An associate’s degree or higher in business administration, management, or a related field is required.
  • Travel: Must be willing to travel occasionally for business purposes, including meetings, site training, or VIVIO-related events
  • Proven ability to thrive in a high-volume, fast-paced, and evolving team environment. Prior experience in a call center leadership role. 
  • Prior PBM experience nice to have 
  • Strong analytical and problem-solving abilities, focusing on resolving complex member inquiries and optimizing processes. 
  • Proficiency in Microsoft Office Applications (Word, PowerPoint, Excel, Outlook, Teams, etc.). 
  • Exceptional organizational skills with the ability to manage multiple tasks, prioritize effectively, and maintain attention to detail. 
  • An active problem solver with a “figure it out” mindset.  
  • A clear, effective, and proactive communicator. 
  • Must be able to work a Hybrid position in Hayward, CA. 


Additional Information

Base pay- 70K-90K/year plus bonus

  • Health Benefits
  • Stock Options 
  • 401K employer match
  • PTO  
  • Opportunity to work for a growing and innovative company.   
  • Dynamic and collaborative work environment.   
  • The chance to make a real impact with a Public Benefit Corporation.  

VIVIO Health is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law. All your information will be kept confidential according to EEO guidelines.