Tier 2PP
4 weeks ago
Tier 2PP - (Senior) Client Services Consultant
Location": Alburquerque, New Mexico, USA
Model: Remote
Job Description:
We are seeking a highly skilled Client Services Consultant to join our team in Albuquerque, New Mexico. As a Client Services Consultant, you will be responsible for providing technical support and consulting services to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote assistance
- Troubleshoot and resolve complex technical issues related to hardware, software, and network systems
- Collaborate with Tier 1 support team to escalate and resolve issues in a timely manner
- Proactively monitor and maintain client systems to prevent potential issues
- Conduct regular system maintenance and updates for clients
- Develop and maintain strong relationships with clients, acting as their trusted advisor for all IT-related matters
- Identify opportunities for process improvement and make recommendations to enhance client experience
- Document all client interactions and resolutions in our CRM system
- Stay up-to-date on the latest technologies and industry trends to provide the best possible solutions to clients
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 3+ years of experience in a technical support or consulting role
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and network troubleshooting
- Experience with virtualization technologies such as VMware or Hyper-V
- Excellent problem-solving and communication skills
- Ability to work independently and in a team environment
- Customer-focused with a strong commitment to providing exceptional service
- Industry certifications (e.g. CompTIA A+, Microsoft Certified Professional) a plus
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Senior Client Services Consultant
1 week ago
Albuquerque, New Mexico, United States Netsurit Full timeTier 2PP - Senior Client Services ConsultantWe are seeking a highly skilled Client Services Consultant to provide technical support and consulting services to our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Provide technical support to clients via remote assistance and troubleshootingCollaborate with the Tier...