Hotel Front Desk Agent
2 weeks ago
- Field customer complaints when necessary
- Bookkeeping: keep accurate records of all hotel guest account information
- Communicate with housekeeping to make sure guest rooms are ready
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Well-versed in taking telephone calls and handling stressful situations
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- High school diploma, GED, or equivalent
Welcome to the Crowne Plaza Chicago SW Burr Ridge. Stay with us during your next convention at McCormick Place Chicago Bring your family and visit the nearby Brookfield Zoo, catch a race at Chicagoland Speedway, or explore The Forge Lemont, a brand-new local destination only minutes away.
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