Front Office Manager
4 weeks ago
- 401(k)
- 401(k) matching
- Company parties
- Health insurance
- Paid time off
- Vision insurance
Job Description
Reports To: Hotel General Manager
Requirements:
- High School diploma or higher level education preferred
- 3 years Hotel front office experience with a minimum of 1 year at the supervisory level.
- Must be able and willing work the evening shift
- IHG brand experience preferred but not required.
- Directly supervise all front office personnel and ensure proper completion of all front office duties.
- Direct and coordinate the activities of the front desk, reservations, guest services, laundry, breakfast, and telephone areas.
- Ensure the proper appearance of the lobby and all public areas, including the complementary breakfast area.
- Act as the Manager on Duty (MOD) when the General Manager is not available.
- Revenue: Aggressively pursue the hotels revenue goals and effectively utilize yield management and revenue maximization tools. Constantly seek new ways to increase room revenue and occupancy.
- Rates: Aggressively and effectively manage and continuously update rates on the web and all other distribution channels.
- Guest Acquisition: Work closely with the sales team and capitalize on all revenue opportunities.
- Profit: Effectively control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and implement cost saving strategies.
- Quality: Ensure that the hotel meets/exceeds Athena Hospitality Management and Brand standards for guest satisfaction.
- Leadership: Motivate, coach and train Front office team Associates, set goals and hold team Associates accountable, and provide feedback, rewards, and recognition.
- Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Athena Standard Operating Procedures.
- Send a daily end of the day activity and accomplishment email to the General Manager
- Be proficient on the use of the property management system, and train front desk personnel on the system.
- Have a good understanding of all of hotel operating procedures.
- Enforce all existing and new policies and procedures with the front office and breakfast area staff.
- Maintain proper staffing in all front office (including Laundry) areas
- Prepare and post the front office (including laundry) and breakfast area staff work schedules in a timely fashion.
- Conduct regular performance reviews of front office, laundry, and breakfast area staff.
- Constantly monitor front office communications logs.
- Monitor appearance of all front desk, laundry and breakfast area staff, to ensure they are following company uniform policy.
- Conduct departmental meetings, and individual meetings as needed.
- Supervise delegated responsibilities and follows up.
- Be proficient on the use of all front office equipment such as credit card machine, copier and fax.
- Exhibit good leadership skills.
- Maintain all equipment, conduct an inventory on the last day of each accounting period, and maintain office and breakfast area supplies at par.
- Inform the General Manager of any unique situations, or unusual developments in front office operations.
- Handle guest complaints effectively.
- Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift.
- Complete weekly schedules for front office and breakfast area staff as per standard operating procedures.
- Understand the Chart of Accounts in order to code the invoices for the Front Office and the breakfast area.
- Process reservations by mail, telephone, fax and central reservation systems referrals.
- Process reservations received from sales office and other hotel departments.
- Have complete knowledge of room types and offered rate plans.
- Open and close out discount rates on reservation systems when applicable.
- Fully understand the hotels franchise policy on guaranteed reservations and no-shows.
- Process cancellations and modifications to reservations.
- Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
- Properly maintain and carry out the Lost & Found Log and items.
- Effective Communication skills
- Pleasing personality
- Good team player
- Good listener
- Well groomed and professional appearance.
- Open with praise, discrete with criticism.
This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- 8 hour shift
- Day shift
- Night shift
- Weekends as needed
- Hotel Experience: 3 years (Preferred)
-
Front Office Manager
4 weeks ago
Dry Ridge, United States Comfort Inn Suites Dry Ridge Full timeJob DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompany partiesDental insuranceHealth insurancePaid time offVision insuranceJob DescriptionFront Office ManagerReports To: Hotel General ManagerRequirements:High School diploma or higher level education preferred3 years Hotel front office experience with a minimum of 1 year at the supervisory...
-
Front Office Manager Pm
4 days ago
Basking Ridge, United States Verizon - NJ - BRidge - Hotel Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Office Coordinator
2 months ago
Wheat Ridge, United States FRONT RANGE FAMILY LAW Full timeJob DescriptionJob DescriptionSmall office solely focused on family law seeks an office coordinator with the following qualities:Positive Energy, Positive outlook, Self Motivated, Detail Oriented, Ability to withstand emotional pressure in a fast paced environment, High EQ, Excellent telephone and contact manners, Ability to pivot quickly between tasks, and...
-
Office Coordinator
3 weeks ago
Wheat Ridge, United States FRONT RANGE FAMILY LAW Full timeJob DescriptionJob DescriptionSmall office solely focused on family law seeks an office coordinator with the following qualities:Positive Energy, Positive outlook, Self Motivated, Detail Oriented, Ability to withstand emotional pressure in a fast paced environment, High EQ, Excellent telephone and contact manners, Ability to pivot quickly between tasks, and...
-
Front Office Coordinator
2 weeks ago
Park Ridge, United States LifeStance Health Full timeAt LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is...
-
Front Office
2 months ago
Blue Ridge, United States Heart and Vascular Care Inc Full timeJob DescriptionJob DescriptionWe have an exciting opportunity for a front office receptionist to join our medical team!Benefits: Medical, dental, vision, short/long term disability, 401k, PTO, life insurance, critical illness, hospital indemnity, and holiday pay.Monday-Friday, 8AM - 5PM, no nights or weekendsDuties may include but not limited to:Patient...
-
Front Office Coordinator
5 days ago
Park Ridge, Illinois, United States LifeStance Health Full timeAt LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is...
-
Office Manager
5 days ago
Wheat Ridge, Colorado, United States Private Dental Office Full timeOverview:Our private dental practice is looking for an experienced Office Manager to join us and lead our office to success Our practice prides itself on providing a stress-free experience for all patients, and our OM will be expected to keep our guests as the number one priority. The best candidate for this position is passionate about customer service, has...
-
Front Office Coordinator
2 weeks ago
Park Ridge, United States LifeStance Health Full timeAt LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is...
-
Front Office Receptionist
4 weeks ago
Oak Ridge North, United States Signet Jewelers Full timeWe have many opportunities available on our other career site pages. Click here to link to our careers page! At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate...
-
PartTime Night Auditor
4 weeks ago
Dry Ridge, United States Comfort Inn Suites Dry Ridge Full timePurpose: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security...
-
PartTime Night Auditor
3 weeks ago
Dry Ridge, United States Comfort Inn Suites Dry Ridge Full timePurpose: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security...
-
Night Auditor
4 weeks ago
Dry Ridge, United States Holiday Inn Express Dry Ridge Full timeJob DescriptionJob DescriptionBenefits:401(k)Dental insuranceFree uniformsHealth insuranceOpportunity for advancementPaid time offVision insurancePurpose:The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary...
-
Night Auditor
4 weeks ago
Dry Ridge, United States Holiday Inn Express Dry Ridge Full timeBenefits: 401(k) Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Vision insurance Purpose: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include...
-
Night Auditor
2 weeks ago
Dry Ridge, United States Comfort Inn Suites Dry Ridge Full timeJob DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insurancePurpose:The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering...
-
Night Auditor
3 weeks ago
Dry Ridge, United States Holiday Inn Express Dry Ridge Full timeJob DescriptionJob DescriptionBenefits:401(k)Dental insuranceFree uniformsHealth insuranceOpportunity for advancementPaid time offVision insurancePurpose:The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary...
-
Night Auditor
2 weeks ago
Dry Ridge, United States Comfort Inn Suites Dry Ridge Full timeBenefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Purpose: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests, making...
-
Night Auditor
2 weeks ago
Dry Ridge, United States Comfort Inn Suites Dry Ridge Full timeBenefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Purpose:The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include...
-
Night Auditor
3 weeks ago
Dry Ridge, United States Holiday Inn Express Dry Ridge Full timeBenefits: 401(k) Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Vision insurance Purpose: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include...
-
Part-Time Night Auditor
3 weeks ago
Dry Ridge, United States Comfort Inn Suites Dry Ridge Full timeJob DescriptionJob DescriptionPurpose:The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting...
