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Shift Lead PT

3 months ago

Little Falls, United States Rahn's Oil & Propane Full time
Job DescriptionJob Description

Leadership- Leads by example in all aspects of the job

  • Shows appropriate levels of maturity, personal confidence, and self-assurance. Confidential information is to remain confidential
  • Takes responsibility for decisions, actions, and results making sound decisions maintaining a professional work environment
  • Manage change well, can adapt, modify, and change as business dictates
  • Follows all policies and procedures to create a healthy store environment
  • Drives new ideas and shares information with others
  • Is proactive, willing to take calculated risks and take on challenges
  • Works collaboratively with employees in the stores as well as home office team
  • Work efficiently in a multitasking environment
  • Assists management as needed such as shift coverage, truck orders, product inventory etc.
  • Demonstrates creative thinking regarding store problems, solutions, and improvements.
  • Practices problem solving skills, makes decisions, handles emergency situations, and makes customer impacting decisions in absence of management.

Customer Service- Creates an environment in which employees continuously exceed customer expectations

  • Oversees the work of both deli and register to ensure quality customer service, and an appropriate variety of accurately made food for our customers.
  • Consider the customer when making decisions and taking action
  • Personally, establish strong rapport with customers and vendors and demonstrate customers are always a priority
  • Observes employees and offer feedback on level of service being provided to customers on a consistent basis. Greet the customer, engage in conversation and offering customer assistance; being quick and efficient during transaction. Is a leader in loyalty.
  • Knowledge reference for both customer and team member questions.
  • Team demonstrating an upbeat and positive attitude
  • Building rapport with customers
  • Works independently as needed and can delegate tasks to team members effectively to divide work tasks.

Store Operations- Maintains all store operations including inventory and expenses

  • Maintains operations by initiating, coordinating all policy and procedures
  • Secures merchandise by implementing security systems and measures
  • Ensures availability of merchandise and services, maintaining inventories,

reviewing merchandising activities

  • Mind the bottom line and control expenses where you can control
  • Inventory results are consistently maintained at an acceptable level

Store Presentation- Maintains a well- presented store on a consistent basis

  • Cashwrap stocked, clean and organized.
  • Confidential information out of customer view
  • Training and assistance with new employees on the register
  • Suggestive selling demonstrated when appropriate
  • Keeps store shoppable and appealing to our customers
  • Responds to business needs by updating and refreshing store presentation
  • Store and backroom organized for efficiency
  • Protects employees and customers by providing a safe and clean store environment. Maintain store appearance to make products enticing

Staff

  • Works with each team member and spends time coaching, motivating and promoting teamwork
  • Works a flexible schedule to meet the needs of the business

Marketing- Promotes business in the community

  • Marketing merchandise by studying advertising, sales promotions, displays
  • Seeks and acts on marketing opportunities to be recognized in the community
  • Is a leader in the store with loyalty
  • Sets marketing and signing in store
  • Encourages team to promote business in social channels
  • Has a wide range of relationships in the community



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