Project Manager

4 weeks ago


San Diego, United States Treeline Interactive Full time
Job DescriptionJob Description

Responsible for proactively owning and managing assigned client accounts and projects from a technical perspective for any applicable phases of the work process: planning, design, development, testing, implementation, and deployment.

This position requires advanced customer service and technical support abilities, strong analytical and problem-solving skills, high professionalism, the ability to multi-task, strong attention to detail, and self-motivation.


Essential Functions

  • Own and administer multiple client relationships from inception to project completion
  • Understand short and long-term client goals and objectives as they relate to Treeline
  • Regularly communicate with assigned accounts, set expectations and negotiate priorities appropriately
  • Collaborate with developers to identify and assess project risks
  • Lead and manage resources to execute the scope of work and achieve project objectives
  • Clearly communicate task items, issues, and expectations to team members and third-party contractors
  • Utilize project management tools with task and issue ticket tracking: Atlassian, Tempo, TeamGantt, Aha etc.
  • Proactively manage, measure, and track both development and client tickets
  • Track and report on project milestones and provide status reports
  • Recognize and communicate the effects and impacts of feature development
  • Ensure that clients know how to use the services and provide assistance if necessary
  • Answer the client’s questions and ensure their issues are resolved; provide break/fix support
  • Document, track, and support compliance with clients’ Service Level Agreements
  • Recognize revenue opportunities and communicate them with the team

Requirements

  • 2+ years of experience in project management
  • Strong understanding of software development methodologies
  • Excellent communication and interpersonal skills
  • Ability to manage multiple projects simultaneously
  • Strong problem-solving and decision-making skills
  • Experience working with cross-functional teams
  • Proficiency in project management tools and software
  • Working with teams overseas is a plus
  • Account management or sales experience is a plus
  • Bachelor's degree in a related field (preferred)

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