Senior Relationship Manager, Student Services

Job Title: Senior Relationship Manager, College Success Coach

Department: Scholarship & Programs

Reports To: Sr. Director, Scholarship Operations, Student Services & Alumni Relations

FLSA Status: Exempt

JOB DESCRIPTION

The Senior Relationship Manager manages designated programs which provide mentoring, advisement, academic and professional growth resources, and services for UNCF Scholars. The Senior Relationship Manager will also serve as College Success Coach (CSC) with a responsibility to provide direct support to students by connecting them to campus-based and other resources that are necessary to ensure academic and personal success. As the Senior Relationship Manager is responsible for engaging with program donors, stakeholders, and UNCF staff to manage and enhance scholarship programs and student services. The Senior Relationship Manager/CSC will design a curriculum that enhances leadership, academic, wellness and career exploration, development and success for Scholars and direct students to leverage their campus-based and UNCF provided resources beyond the scholarship funds that are provided.

ABOUT UNCF

The United Negro College Fund (UNCF), the nation’s largest and most effective minority education organization, has been an engine of minority educational achievement for more than 70 years. UNCF’s mission is to build a robust and nationally recognized pipeline of black students who, because of UNCF support, become highly qualified college graduates. UNCF is committed to closing the educational attainment gap between African Americans and other populations by increasing postsecondary access and success for students from underrepresented groups, particularly low-income and first-generation students.

PRIMARY RESPONSIBILITIES AND DUTIES

• Oversee a cohort of 100-300 scholars based on program agreements, geographical location and number of scholars per institution.
• Develop frequent and intentional engagement of scholars (scheduled and ad-hoc) across multiple mediums and platforms including, but not limited to, newsletters, scheduling check-in phone calls, and maintaining messaging groups.
• Administer a variety of scholar virtual and in-person engagement programs and activities to include gauging academic and non-academic wellness.
• Leverage UNCF’s and commercial learning platforms and forums to deliver newly created and existing content related to student success.
• Direct the development and implementation of an enhanced campus engagement plan to ensure more robust interactions with scholar cohorts, and college/university administrators.
• Work with faculty and administrators to alleviate administrative barriers for students.
• Collaborate with various donors and internal stakeholders to design and support the implementation of innovative programs/activities that enhance leadership, academic and career exploration, development, and success for students and Alumni.
• Contribute to the development of an annual report on institutional effectiveness in relation to the program.
• Work with UNCF peers who are also involved in student support services to discuss and explore best practices and other student success strategies.
• Other duties as assigned.

Assists with budget forecasting, development, and management.

Participate in internal deferment processes and committees.

Develop and maintain web content pertaining to UNCF Scholarship Programs on the UNCF Scholar portal.

Carries out various personnel functions, including hiring, training, and evaluation of assigned staff.

Develop and maintain strong relationships with donors, meeting donor expectations and executing program agreements.

Collect and analyze data KPI’s and success metrics.

COMPETENCIES

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively;

Able to collect, analyze, and report on program evaluation data

Cost Consciousness - Works within the approved budget.

Strategic Thinking - Develops strategies to achieve organizational goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Initiative - Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

May directly supervise 1 to 3 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

Bachelor's degree (B.A.) from a four-year college or university, Master’s preferred; three to five years related experience and/or training in Program Administration, Financial Aid, Student Support, higher education setting. A portion of experience may be in a high school (9-12 grade) setting with emphasis on candidates with backgrounds in student services, student development, and/or academic advisement.

Prior managerial and supervisor experience preferred.

Experience in leadership, teamwork, and team building.

Experience in providing student service and with developing and implementing curriculum and leadership development programs.

Experience with event planning and project management.

Experience with public speaking and group facilitation.

Standard computer proficiency in Microsoft Suite and social networking tools/platforms.

OTHER SKILLS & ABILITIES

Proficient with Microsoft Office Suite and Outlook.

Possesses strong verbal, written, interpersonal, and organizational skills.

Knowledge and application of student, personal, and professional development theory, and research literature.

Ability to multi-task and pay close attention to detail. Experience in working with diverse students.

Experience in developing and providing educational access and retention strategies for students in certificate, and two-year and four-year degree programs.

Experience working with underrepresented students with varying levels of college preparedness and diverse academic and career interests.

Familiarity with postsecondary institutions and their structures, familiarity with Community Colleges and Community College students are a plus.

COMPENSATION AND BENEFITS

Benefits include:

Medical, Dental & Vision

Vacation, Sick & Personal Leave

Life Insurance (Basic & Optional)

Flex Spending Accounts

403(b) Retirement Account

Holiday Savings Plan

Salary Range: $67,700.00 To $76,200.00 per year (Salary is commensurate with experience.)

UNCF is EOE M/F/D/V