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Call Center Representative

4 months ago

Clearwater, United States Evara Health Full time
Job DescriptionJob Description

Do you want to make a difference in the community?

Are you looking to further your career in healthcare?

Do you want to be part of a growing organization?

Evara Health has been serving the community for 40 years. We are a not-for-profit health care organization with 14+ locations throughout Pinellas County, FL


Evara Health is seeking a passionate Contact Center Representative to join our dynamic team in Clearwater As a Contact Center Rep, you will handle incoming and outgoing calls with professionalism and efficiency. Give information, help, or transfer calls to the right person or department. Record call details accurately in our electronic health record system.

Essential Duties & Responsibilities

  • Demonstrates the consistent application of quality customer service skills
  • Demonstrates ability to effectively and efficiently respond to general information requests and/or inquiries; refers call(s) to appropriate person or department
  • Is available to answers all inbound phones per established protocol
  • Determines nature of call, gathering and documenting all required data into the electronic health record
  • Demonstrates knowledge of and compliance with regulatory agencies and established organizational policies, procedures and accreditation agency guidelines
  • Schedules patient appointments; pre-registers patients; obtains patient demographic information, verifies insurance and documents in electronic health record; cancels/reschedules appointments as required
  • Ability to work multiple shifts and/or at various locations as required
  • Works collaboratively with new and existing co-workers, building bridges and creating rapport with team members across the organization
  • Utilizes managed care member panel lists, gap reports, emergency room and hospital discharge notifications to schedule appointments for new and established patients; pre-register patients; obtain patient demographic information and document in electronic health record; cancel/reschedule appointments as required
  • Documents in EHR or on spreadsheets, all attempts to contact patient as well as successful contacts per established process
  • Prepares and presents reports monthly, or as requested

These essential job functions are not to be construed as a complete statement of all duties assigned. Employees will be required to perform other job-related duties as required.

Minimum Qualifications

  • Outstanding customer service skills
  • Ability to navigate and enter data into an electronic health record
  • Proficiency in basic computer skills
  • Mathematical Proficiency
  • Strong oral and written communication skills
  • Ability to work at a rapid pace, being involved in several duties at a time

Education and Experience

  • High School Diploma or equivalent
  • One or more years of experience in call center or front office healthcare setting

Culture

Evara Health strives to not only be the healthcare provider of choice, but also the employer of choice, one that offers you the opportunity to excel in your career and be a difference maker in the lives of the patients we serve.


Benefits

  • Up to 18 days of PTO in your first year
  • Pre-Taxed flexible insurance package
  • 403B with company contributions
  • Tuition reimbursement
  • Paid Training

9:30-6:00 M-Th
8:30-5:00 F