Sales Associate

4 weeks ago


New York, United States Baked By Melissa Full time
Job DescriptionJob Description

At Baked by Melissa, our customers mean everything to us We aren’t just selling cupcakes; we’re selling an experience that leaves our customers feeling happy. Every employee contributes to our customers’ experience and has the chance to turn a first-time customer into a life-long Baked by Melissa lover. As a Sales Associate, you are Baked by Melissa’s BRAND AMBASSADORS Your priority is to Make Life Sweeter for our customers by providing a SWEET experience. You are the first point of contact and maintain the highest level of positive energy

What You’ll Do:

  • Provide outstanding customer service in alignment with Baked by Melissa’s SWEET experience (Smile, Welcome, Educate, Ensure, Thank).
  • Welcome customers with a sincere greeting and a smile.
  • Spark genuine and informative conversations with everyone who walks through our doors.
  • Serve customers by assisting them in selecting Baked by Melissa’s bite size treats.
  • Thorough understanding of Baked by Melissa’s products, delicious ingredients, and in-store promotions.
  • Responsible for handling all cash and credit card transactions within the store and utilizing a Point of Sale (POS) system.
  • Complete opening/closing checklists including inventory counts.
  • Meet and exceed sale goals by engaging with customers, suggestive selling, sharing product knowledge and providing a SWEET experience
  • Assist with inventory, including but not limited, to receiving and stocking merchandise.
  • Respond to customers’ questions and concerns with a sense of urgency.
  • Alert management of potential security issues.
  • Other duties as assigned

Qualifications

  • High School diploma or GED required
  • 18 years of age or older
  • Availability to work retail hours including weekends

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