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Health Care Navigator
2 months ago
Our Mission
“Preparing Our Community to Meet Life’s challenges.”
We help everyone who comes to our door with resources for both immediate needs and long-term goals.
Our network of programs, services, and experiences strengthen individuals, families, and communities and provides opportunities for growth and economic stability.
Come join our team
When you become an employee at the Community Renewal Team (CRT), you will join a host of others with an average tenure of nine years of service. Some of our employees have celebrated more than twenty + years of service. You’ll participate in fun activities, themed- employee appreciation events, organization sponsored golf tournaments, etc. We celebrate the accomplishments of employees using our Wall of Excellence highlighting employees of the month. Opportunities to grow within the organization are plentiful. Most of our employees started in entry level positions and have been promoted throughout their career.
JOB DESCRIPTION
Position Title:
Health Care Navigator
Department:
Veterans and Shelters (SSVF)
FLSA Status:
Non-Exempt
Reports To:
Program Manager
GENERAL DESCRIPTION OF DUTIES
The purpose of this position is to support the Agency’s needs by providing services that include connecting Veterans to VA Health Care benefits or Community Health Care Services within the Supportive Services for Veteran (SSVF) program. The Health Care Navigator will provide Case Management, care coordination, Health education, interdisciplinary collaboration, coordination, consultation, and administrative duties.
ESSENTIAL JOB FUNCTIONS
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Interview customers on and/or off site as required
- Will complete an assessment to determine the needs, strengths, limitations, and preferences of each Veteran
- Will connect Veteran to VA Healthcare if not currently enrolled, and assist with the completion of the application; gathering the necessary documentation needed for enrollment
- Will assist Veteran in accessing all Healthcare systems both within the VA and in the Community
- Will work with the Veteran to engage in problem-solving to identify and reduce barriers to care
- Will educate the Veteran (and family if applicable) on the available options for acquiring knowledge and skills for managing Health and Wellness
- Works closely with the Veteran’s assigned multidisciplinary team, including medical, nursing, administrative specialists, and Case Management personnel
- Works collaboratively with the team and Veteran to identify/address system challenges for enhanced care coordination as needed
- Will act as a liaison between the Program and the VA or Community medical provider, and assist the Veteran in communicating their preferences in care and personal Health related goals
- May participate in the development of the Veteran’s Care Plan
- Regularly reviews Care Plan goals with Veteran, and provide resources and referrals needed to support adherence
- Provide on-going liaison, referrals, and advocacy for Veteran with Social Service providers; with particular emphasis on self-empowerment for participants to independently access needed services
- Participate in team meetings, seminars, and trainings as stipulated by Supervisor
- Participate with Community providers as it relates to Program’s contents area
- Complete required paperwork (including customer records) in a timely fashion.
- Maintain customer confidentiality
- May facilitate groups for Veterans on topics such as, but not limited to: Obtaining Benefits, Health Care Navigation, Maintaining Physical/Mental Heath
ADDITIONAL JOB FUNCTIONS
- Attend all trainings as applicable to your credentials
- Perform other duties as assigned
MIINIMUM QUALIFICATIONS AND EDUCATION
Education: Bachelor’s Degree from an accredited institution of higher learning required; preferably in the Social Science field.
Minimum Years of Experience: Three (3) years of related clinical experience with Homelessness, Mental Health, or Substance Abuse required.
Demonstrated skills in: Ability to work with individuals from diverse racial/ethnic and economic backgrounds; Ability to work in collaboration with other service providers; Ability to work flexible schedule including evenings, weekends, holidays, and other shifts as assigned; Ability to communicate effectively, compile written reports, and maintain/review case files; Computer literacy are all required.
Knowledge of: Human Services programs preferred.
Bilingual: YES English/Spanish preferred – verbal and written
Physical and TB Required: YES - required prior to appointment.
Driving Required: YES Agency Vehicle: NO Employee’s Own Vehicle: YES
Active Driver License in good standing required upon hire and throughout employment
ADA COMPLIANCE
Physical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.
Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability.
Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.
