Patient Navigator

4 months ago

Hartford, United States Hartford Healthcare Full time

Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Mon-Fri

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

Responsibilities of this position include being the first contact for prospective patients, collaboration with our marketing team, management of incoming leads and completing registration for education sessions and scheduling consultations. Provides maintenance of our patient tracking system, assistance with patient questions, and help coordinating appointments required for preparation prior to surgery. The navigator will be responsible for regular follow up with patients, monitoring progress and coaching the patients through the process to completion. Communication is handled in person, by phone, email and within the EMR system.

Navigators work with the clinical teams and providers to identify patients who are ready to proceed to surgery. Partnership with management on metrics, reporting, and patient experience is included, in addition to preparation of the patient file, request and submission of cases for insurance approval.

  • Attends, coordinates and hosts Patient Information Seminars either in person or virtually. Researches and updates internal resource directory for any changes to criteria. Subsequently reaches out to attendees to discuss Bariatric journey and make initial appointments. Assists with setting up patient transportation, translator services and public programs as needed.
  • Daily communication to patients via phone, email or MyChart to insure patient progress is successful and on track..

Qualifications

Experience:

  • 5 years of patient relations in healthcare setting

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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