Commercial Industrial Service Dispatcher

4 months ago

Chesapeake, United States Aire Serv of Chesapeake Full time
Job DescriptionJob DescriptionHVAC DISPATCHER

Job Description & Responsibilities Job Type:

Full-time In this first-shift position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database. Performs related work as required.

  • Primary responsibility is customer service.
  • Communicates with customers to determine their needs.
  • Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
  • Receives check-in calls from the service technicians and informs workers of the next job to respond to.
  • Supports service technicians.
  • Maintains customer repair records using the computer database to give a detailed history of the work performed at their sites.
  • Maintains dispatching board to ensure the maximum efficient capacity of technicians.
  • Manage on-call schedule and notify technicians of their assigned weeks.
  • Notify the answering service of the schedule and numbers to call in case of emergency.
  • Know and understand service work order module and service contract.
  • Active in all facets of dispatch.
  • Various reporting responsibilities as needed.


Job Requirements

Requirements needed in order to be considered for this position:

  • Requires a high school diploma...additional education a plus.
  • Previous dispatching/customer service experience.
  • Experience and utilize judgment in order to plan and accomplish goals.
  • Follow up and follow through with technicians and customers to help maintain good customer relationships.

Ideal candidates will have the following customer service-related skills:

  • A professional and courteous telephone manner.
  • Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians.
  • Patience and endurance to sit/stand behind a desk all day.
  • Able to identify and handle the urgency of each task, and work in a high-stress position.
  • Is detail-oriented with the ability to multi-task.
  • Basic computer skills include the following:
  • Proficient w/Microsoft outlook, excel, and word.
  • Strong interpersonal skills such as communication, problem-solving, and organization.
  • Perform a variety of tasks; work under the general supervision of the service manager. General office duties may include filing, sorting, answering phones in a CSR role, greeting customers, etc.

Additional skills that will be considered:

Previous HVAC, Plumbing, and/or Electrical knowledge or experience helpful.
Familiar with standard concepts of HVAC, Plumbing, and/or Electrical helpful.

Benefits


  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Retirement Benefit
  • We provide paid training and continuous education.
  • Weekly training and coaching support.
  • Winning team atmosphere
  • Paid Holidays


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