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Quality Management Specialist

3 months ago

Tulsa, United States TekWissen LLC Full time
Job DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the largest private broadband company in America, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The client is committed to creating meaningful moments of human connection through technology. The largest private broadband company in America, we proudly serve six and a half million homes and businesses across 18 states. They are dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that make each one unique. Job Title: Quality Management Specialist Work Location: Tulsa, OK, 74146 Duration: 12 Months Work Type: Contract Job Type: Hybrid Job Summary:
  • The Quality Management Specialist is a subject matter expert in broadband telecommunications construction, utility safety and quality. You will be responsible for improving the efficiency of the 811 Ticket transmission to our third party locate vendors, by reviewing, screening, and clearing where applicable, live 811 tickets provided by state/market 811 centers. You will be responsible for the mitigation of risk, adherence to construction standards and practices and build specifications through virtual screening of 811 tickets, determining which tickets will be remote cleared by the screening team, and which tickets will be transmitted to vendors for onsite locating. Operates within Client defined operational parameters as well as those dictated by industry and regulatory standards. Provides influence to Vendor Management organization leadership and other stakeholders on ideas and solutions that impact the results of the company initiatives, through the facilitation of communication and sharing of best practices.
Primary Responsibilities and Essential Functions:
  • Reviews and approves 811 Tickets by confirming specifications; conducting visual inspections and review measurement tests; communicating required adjustments to Quality Management organization leadership.
  • Responsible to perform all the work in a virtual setting, has the ability to read potential problems captured via a photo, and to read 811 tickets.
  • Approves finished products by confirming specifications; conducting virtual inspections and measurement tests; returning products for re-work; confirming re-work.
  • Documents inspection results by completing reports and logs; summarizing re-work and quantifying waste; inputting data into the quality database.
  • Maintains safe work environment by following standards and procedures; complying with local, State, and national regulations (GO, NESC, NEC, others).
  • Updates job knowledge by participating in educational opportunities; reading technical publications and completing required company training.
  • Work with market leaders to address quality standards.
  • Accomplishes quality and organization mission by completing related results as needed.
Requirements: Required
  • HS diploma, GED or relevant work experience
  • 3 or more years of experience in related field (construction, quality control, etc.)
  • Demonstrated ability to analyze information, report findings and be self-motivated
  • Knowledge of OSPC processes and required documentation
  • Excellent interpersonal, communication and collaborative skills to work effectively with teams throughout the organization.
  • Clean driving record and able to travel to different locations within the system
  • Understands state, city, local 811 ticket standards.
Preferred
  • AS/AA degree or Technical Certification in related discipline preferred, specific OTJ experience will be considered in lieu of degree.
  • Advanced knowledge of MS Word, Excel, PowerPoint and Visio.
  • Experience in utility construction practices and planning; an understanding of HFC network architectures; extensive knowledge in construction practices; capable of reviewing and understanding network documentation (fiber and coax).
  • Experience in telecommunications industry
TekWissen Group is an equal opportunity employer supporting workforce diversity.