![Visa](https://media.trabajo.org/img/noimg.jpg)
Associate Network Analyst
4 weeks ago
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job DescriptionJob Description
As a member of Global Network Operations Support, the Associate Network Analyst has the primary responsibility for monitoring the Corporate and Commercial Visa Networks and providing first level response to assist in the mitigation or elimination of issues affecting network connectivity and impacting our clients or the Visa brand. The preferred candidate will need to possess strong technical and analytical abilities, to effectively monitor and support network connectivity on critical systems, resolve a high number of reported issues without need for escalation or assistance, the ability to multi-task in a fast-paced environment and often act as the first point of contact with Visa customers.
What we expect of you, day to day.
Track, update, and resolve all assigned incidents, changes, and problem tickets via the Ask Now management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.
Proactively monitor, recognize, analyze, isolate, and resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
Properly escalate incidents in a timely manner per support guidelines and procedures.
Liaise with L2 support groups and development groups to collaborate on the resolution of incidents and problems.
Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels.
Act as the support and advocacy for Visa clients, who are comprised of consumers, businesses, financial institutions, internal groups, and governments worldwide.
Gather pertinent information and work with our clients to isolate and resolve most events without need for assistance.
Develop, edit, and distribute effective internal and external communications in a timely and accurate manner, per documented processes.
Maintain technical skills through participation in ongoing training.
Support project schedules and change management.
Responsible for internal and external communication of issues to management and other internal support groups.
Internal and External Bridge Stewardship in support of the timely resolution of internal and client facing issues.
As we reimagine work, it’s important to find a balance between flexibility, collaboration and ensuring best-in-class availability for our Global Operations team. To that end, GO shift employees will have up to 3 flex shifts per month, pending scheduling and manager discretion.
This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.
QualificationsBasic Qualifications
• Bachelor's degree, OR 3+ years of relevant work experience.
Preferred Qualifications
• 2 or more years of work experience
• Ability to track, update and resolve all assigned incidents, changes and
problem tickets via the Ask Now management system, ensuring that
documentation is thorough, accurate and meets a standard of high quality.
• Experience Proactively monitoring, recognizing, analyzing, isolating and
resolving documented hardware and software problems utilizing a variety of
hardware and software testing tools and techniques
• Basic Knowledge of routing, switching, tunneling, security operations and
engineering, MPLS.
• Ability to quickly learn Visa proprietary as well as industry standard tools to
support the monitoring and response for client and Visa brand issues. Primary
tools are NetCool, Solarwinds and Ask Now.
• Excellent verbal and written communication, organizational skills, ability to
prioritize in a constantly changing workload. Interpersonal skills and ability to
excel as part of a team.
• Able to use sound judgment in determining priorities and enlisting support of
other internal groups to prevent any compromise to Visa business or client
service level agreements.
• Information Technology Infrastructure Library Foundation Certificate (ITIL), or ability to obtain within 6 months.
• PCAP certification (Python Certified Associate in Programming)
• Cisco Certified Network Associate (CCNA)
• Firewall experience and file transfer highly desirable
• MS Office suite proficiency
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 65,600.00 to 92,750.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
-
Associate Network Analyst
2 weeks ago
Ashburn, United States Visa Full timeCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
-
Associate Application Analyst
2 weeks ago
Ashburn, United States Visa Full timeCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
-
Associate Application Analyst
4 weeks ago
Ashburn, United States Visa Full timeJob DescriptionJob DescriptionCompany DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative,...
-
SCADA System Developer
4 weeks ago
Ashburn, United States Loudoun Water Full timeLoudoun Water, a public utility with a vision for the future is seeking a highly motivated, forward thinking SCADA System Developer (Analyst) with design and problem-solving skills ready to assist in bringing a unique vision of data visualization and situational awareness to the water industry.Our Developers (Analyst) configure and implement industrial...
-
Associate Application Analyst
2 weeks ago
Ashburn, United States Visa Full timeCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
-
Network Engineer
4 days ago
Ashburn, United States Atlantis IT group Full timeJob DescriptionJob DescriptionNetwork EngineerAshburn, VA - HybridPlan and implement InfiniBand network configurations tailored to meet the organization's high-performance computing requirementsConfigure and fine-tuning InfiniBand switches, routers, adapters, and other hardware components to ensure maximum efficiency and reliability within the network...
-
Associate Systems Support Analyst
3 days ago
Ashburn, Virginia, United States Visa Full timeJob OverviewCompany Overview:Visa stands as a global frontrunner in the realm of payments and technology, facilitating over 259 billion transactions securely across a network that spans more than 200 countries and territories annually. Our vision is to unite the world through the most innovative, convenient, reliable, and secure payment solutions, empowering...
-
Network Systems Analyst/Engineer
5 months ago
Ashburn, United States Loginsoft Consulting LLC Full timeResponsibilities include The entry-level position is responsible for network systems integration and systems administration using virtual machines and leveraging virtualization platforms. Perform testing activities including the development of technical test requirements test plans test execution test exit reports defect tracking and...
-
Associate Application Analyst
4 weeks ago
Ashburn, United States Visa Full timeJob DescriptionJob DescriptionCompany DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative,...
-
Network Systems Analyst/Engineer
5 months ago
Ashburn, Virginia, United States Loginsoft Consulting LLC Full timeResponsibilities include The entry-level position is responsible for network systems integration and systems administration using virtual machines and leveraging virtualization platforms. Perform testing activities including the development of technical test requirements test plans test execution test exit reports defect tracking and troubleshooting/triaging...
-
Information Security Analyst
3 weeks ago
Ashburn, United States The Judge Group Full timeTitle- Information Security Analyst - I / Cybersecurity analyst Location- Ashburn, VA (Hybrid)Duration- Long-term contract JOB DESCRIPTION:Job Title: Cyber Security Analyst MUST-HAVE SKILLS: Ability to obtain GSA Public Trust clearance At least three years of experience in security-related fields, including prior SOC experience Clear and concise written and...
-
Network Engineer, Operations
1 month ago
Ashburn, Virginia, United States Meta Full timeMeta is looking for a forward thinking Network Operations Engineer with a mix of technical and operations leadership & management skills in networking, business process engineering, compliance, and tooling/automation to join the Edge & Network Service Coordination (ENSC) team. This role will improve operations efficiency and reliability of one of the most...
-
Cybersecurity Threat Analyst
1 week ago
Ashburn, Virginia, United States Leidos Full timePosition Overview:Leidos is seeking a Cybersecurity Threat Analyst to enhance our Network Operations Security Center (NOSC) Cyber Team. The ideal candidate is analytical, inquisitive, and adept at recognizing subtle patterns and irregularities in data.About the Role:The Department of Homeland Security (DHS) operates the NOSC Cyber program, dedicated to...
-
IT Network Engineer
14 hours ago
Ashburn, United States K2 Staffing Full timeJob DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company located in Ashburn, VAand they are in need of a IT Support Engineer /LevelIII Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions...
-
Cyber Threat Analyst
1 week ago
Ashburn, Virginia, United States Leidos Full timePosition OverviewLeidos is on the lookout for a Cyber Threat Analyst to enhance our Cybersecurity Team. The successful candidate will be analytical, inquisitive, and skilled at recognizing subtle patterns and irregularities in data.Develop Threat Models to gain insights into the organization, pinpoint security weaknesses, and prioritize remediation...
-
Junior Application Support Analyst
1 week ago
Ashburn, Virginia, United States Visa Full timeJob OverviewCompany Overview:Visa stands as a global leader in payment solutions and technology, facilitating over 259 billion secure transactions annually across more than 200 countries and territories. Our mission is to connect the world through innovative, reliable, and secure payment networks, empowering individuals, businesses, and economies to...
-
Cybersecurity Incident Response Analyst
2 weeks ago
Ashburn, United States Leidos Full timeDescription Leidos is seeking an experienced Cybersecurity Incident Response Analyst to support a highly visible cyber security operations center (SOC) for a federal government program. The ideal candidate will have a strong understanding of cyber threats, information security, and monitoring and detection. This role involves shift work on a schedule of...
-
IT Network Engineer
1 month ago
Ashburn, United States K2 Staffing Full timeJob DescriptionJob DescriptionSummary Our client is a leading IT Solutions Company located in Ashburn, VA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy...
-
Network Engineer, Operations
1 month ago
Ashburn, United States Meta Full timeMeta is looking for a forward thinking Network Operations Engineer with a mix of technical and operations leadership & management skills in networking, business process engineering, compliance, and tooling/automation to join the Edge & Network Service Coordination (ENSC) team. This role will improve operations efficiency and reliability of one of the most...
-
System Security Analyst
1 month ago
Ashburn, United States AgileTek Solution LLC Full timePOSITION SUMMARY – Security Analyst (Mid-Level) This role serves as a “hands-on” mid-level security analyst who will be responsible for interfacing with the security engineering, operations and build teams, assisting with the development and/or maintenance of various System Security Plans (SSP) and associated documentation for multiple environments,...