GENERAL MANAGER
2 weeks ago
INTRODUCTION
The General Manager with Altitude sets the tone for their park. They will ensure everyone - staff, customers, community - LOVES Altitude Lawrenceville. Above all, they will be responsible for running a successful business - from staffing, to marketing, to financial management. A successful General Manager at Altitude Lawrenceville will:
- Believe hard work should be fun
- Radiate an infectious energy felt by everyone entering the park
- Exude maturity with an exceptional ability to work with parents
- Lead and train staff cultivating an atmosphere that exhibits fun, cleanliness, and safety
- Demonstrate the ability to navigate a P&L and work to optimize profits and margins
- Devise new and interesting means to market the park and drive traffic
- Strive to be a pillar in the community who believes in "paying it forward"
- Oversee park maintenance with an obsession for cleanliness
PRIMARY JOB RESPONSIBILITIES
Leader of the Staff:
- Leads staff through recruiting, scheduling, orienting, and training employees; creating and maintaining a safe, secure, fun, and legal work environment; developing personal growth opportunities
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; coordinating and enforcing systems, policies, procedures, and productivity standards
- Sets the tone for the staff operations through staff meetings and events
Park Financial Performance:
- Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes and progress
- Accomplishes financial goals by forecasting requirements; prepares an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
Customer Experience and Atmosphere:
- Controls quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing networks; benchmarking state-of-the-art practices; participating in professional societies
- Contributes to team effort by accomplishing related results as needed
ADDITIONAL RESPONSIBILITIES
- Cash Management and budgeting
- Payroll/Schedule
- Marketing
- Maintenance
- Provides or performs other services as needed or required by Corporate and/or Owners
CONTROLS OVER WORK
Works under direct supervision of Corporate Manager and Owners, who will indicate general assignments, limitations, and priorities.
SKILLS AND KNOWLEDGE
- Bachelor's Degree
- Minimum of 2-4 years of management experience
- Excellent organizational skills with the ability to prioritize workload and multi-task in a fast paced environment
- Ability to handle multiple assignments on a timely basis with a high degree of accuracy
- General understanding of HR policies
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