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Assistant General Manager

4 months ago

Lawrenceville, Georgia, United States Hampton Inn Lawrenceville Duluth Full time

The Assistant General Manager is responsible for providing leadership throughout all divisions of the hotel. The AGM is the "Master Recruiter" of the property and leads all efforts in recruitment, hiring, and training. The AGM is considered the "coach" of the property and must be able to motivate and inspire team members to provide outstanding guest services.

Responsibilities:

Recruiting and Human Resources Management

Responsible for full-cycle staffing, including recruiting, interviewing, and onboarding for all hotel departments, including food and beverage staff; providing orientation for all new employees.
Monitoring and effectively forecasting hotel's employee staffing needs
Adhering to all recruitment and hiring guidelines
Completing work schedules for front office department staff in a timely and effective manner
Reviewing and approving employees' timecards
Enforcing and leading all training and development efforts throughout the hotel
Embracing, enforcing, and promoting the QTR culture to all departments and employees
Embracing and demonstrating the core ideology daily
Maintaining a positive work environment. Treating employees fairly, consistently, and with respect. Recognizing and rewarding excellent performance. Encouraging and promoting teamwork. Setting a positive example for all subordinates.
Conducting and/or participating in regular employee meetings
Effectively delegating projects and duties as needed
Hotel Operations Knowledge of and ability to complete all hotel reports
Has a basic operational knowledge of all departments
Enforcing all safety policies in the hotel and promoting safety through safety committee meetings regularly
Has a strong knowledge of brand standards and programs
Making sound decisions and identifying problems and offering solutions
Demonstrating knowledge of O&R and brand success plans
Ensuring the follow through of O&R
Maintaining daily processes and checklists
Understanding and completing all month end requirements
Ensuring the property is prepared at all times for the quality assurance audit and has full knowledge of all standards for the brand
Organizing and completing daily deposits
Budget/Financial ManagementOperating efficiently under budgetary guidelines
Producing financial reports accurately and on a timely basis as needed
Monitoring and ensuring all cash control procedures are in place
Customer Service Is committed to making every guest happy. Listening and responding promptly to guest complaints and maintaining customer service as a driving philosophy of the property
Providing information to guests about hotel policies, services, and amenities
Responding to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.)
Community RelationsMaintaining active involvement in community and industry organizations
Participating in community activities, employee activities, and guest events
Maintaining communication with competitive hotels, Convention and Visitor Bureau, and Chamber of Commerce
Accounts Receivable and Accounts PayableCompleting all accounting procedures for the property
Managing A/R and A/P appropriately
Organizing all payables in a timely and effective manner
Requirements:Prior supervisory experience is required – prior hospitality experience is strongly preferred
Prior training, recruiting, and onboarding experience is preferred
Strong initiative and work ethic
Punctual , reliable, and regular attendance
Customer-service oriented
Strong attention to detail, multitasking, and organizational skills
Ability to work in a fast-paced environment
Excellent communication skills – verbal and written
Excellent interpersonal skills and relationship building skills
Excellent time and project management skills
Source: Hospitality Online