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Hotel Front Desk Clerk

1 month ago

Huntsville, United States stayAPT Suites Huntsville Full time
Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply nowCompensation:

$16 hourly

Responsibilities:
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Handle customer complaints as necessary
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Maintain common areas by mopping, sweeping, vacuuming, dusting, and removing trash
Qualifications:
  • 1+ year of hotel industry experience or related job preferred
  • Working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Must have graduated high school, received a GED or equivalent
About Company

stayAPT Suites Huntsville entered the long-term lodging market with an announcement of its new hotel concept in January 2020. The new brand, which will have over 20 hotels open by the end of 2022, with an additional 15+ in development, offers guests an experience not yet seen in its category. The room layout for each 500+ square-foot suite was intentionally designed to feel residential, with a dedicated living room, a full kitchen, and a separate bedroom.


With strong corporate financial backing and an experienced executive team in place, the Matthews, North Carolina-based chain is committed to building a portfolio of 100 corporate-owned hotels, in addition to franchising. Learn more at www.stayAPT.com.