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HVAC Installation Manager

4 months ago

Lincoln, United States Gem Plumbing & Heating Full time
Job DescriptionJob Description

Join our team at GEM Plumbing and Heating, where excellence in craftsmanship and dedication to customer satisfaction define our core values. As we continue to expand, we're seeking a dynamic individual to fill the role of HVAC Installation Department Manager.

Position Overview:

As the HVAC Installation Department Manager, you will play a pivotal role in ensuring the successful execution of both residential and commercial projects. You'll lead a team of skilled professionals, driving efficiency, safety, and quality in every aspect of our installations. This position requires a seasoned professional with a deep understanding of HVAC systems, project management, and team leadership.

Key Responsibilities:

      1. Team Leadership:
    • Hire, train, and supervise department staff.
    • Provide guidance, coaching, and support to team members.
    • Set performance targets and conduct regular performance evaluations.
    • Monitor project progress and address any issues or delays.
  • Budget Management:
    • Monitor financial performance and manage the department's budget accordingly.
    • Monitor expenses, labor hours and revenue, making adjustments as needed.
    • Identify opportunities for cost savings or revenue growth.
  • Customer Service:
    • Ensure excellent customer service and satisfaction.
    • Handle customer inquiries, complaints, and escalations as needed.
    • Adhere to The Company's customer service standards and protocols.
  • Continuous Improvement & Compliance:
  • Identify areas for process improvement, develop solutions, and work with upper management to implement changes to increase efficiency and customer satisfaction.
  • Stay updated on industry trends, technologies, and best practices.
  • Collaborating with other departments.
  • Ensure that all service activities comply with relevant laws, regulations, and safety standards.
  • Follow and maintain "The Company" safety protocols.
  • Managing callbacks by determining the events or conditions that trigger callbacks, whether it's a user action, system event, or specific data condition, and identify the corrective actions to reduce future call backs.
    1. Reporting and Documentation:
  • Maintain records of service activities, including work orders, customer interactions, and maintenance schedules.
  • Provide reports on department performance for upper management, as requested/needed.
  • Remain involved with "The Company" as a whole by attend and hosting team meetings weekly, monthly, and quarterly.
  1. Project Planning:
  • Collaborate with sales and customer service and/or coordinator teams to understand project requirements.
  • Create detailed installation plans, including timelines, resource allocation, and budget estimates.
  • Ensure all necessary equipment, materials, and resources are available for each project.
Other Job Duties:
  • Perform any other duties as required or assigned by direct supervisor or upper management.

Qualifications:

  • Minimum of 5 years of experience in HVAC installations, with a strong emphasis on both residential and commercial projects.
  • Proven track record of success in project management, job costing, and team leadership within the HVAC industry.
  • In-depth knowledge of HVAC systems, equipment, and installation techniques.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams, clients, and external partners.
  • Proficiency in Microsoft Office Suite and HVAC-related software applications.
  • NATE certification and/or HVAC-related certifications/licenses preferred.
  • Bachelor's degree in mechanical engineering, Construction Management, or a related field is a plus.

Benefits:

      • Medical, Dental and Vision Insurance
      • 401K Plan with Company Match
      • Holiday Pay
      • Long Term Disability
      • Company Paid Life Insurance
      • Flexible Spending Account
      • Great Company Culture
      • Continuous and extensive training and development

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.While working with us expect to be treated like family - because you are You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today