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Network Voice Engineer

3 months ago

Midland, United States Paramount Professional Staffing Full time
Job DescriptionJob DescriptionThe Operations Technician 3 will be front-line customer and equipment services focusing on functionality, installation, configuration, maintenance, and operations of IP (data/voice).What you will do:
  • Installation, configuration, operation and maintenance of IP (data/voice) and telecom
    communications equipment, including associated DNS/DHCP configuration
  • Use of IP and telecom communications testing equipment
  • Use of software and hardware tools to identify and diagnose network status and problems
  • Conducting complex network monitoring, equipment installation and maintenance
    activities
  • Testing and turn-up of new circuits and/or equipment, including cross-connects and any
    other wiring
  • Troubleshooting and repair of complex IP (data/voice) and telecom communications
    equipment hardware or configuration issues, within defined service level agreement
    periods
  • Direct customer interface on install and repair requests related to new equipment installs
    and overall functionality of IP (data/voice) and telecom communications equipment
  • Documentation of all activities per defined procedures
  • Prepare daily documentation as required to status and close install and repair requests
  • Mentoring/Training/Coaching of less experienced employees
  • Follow CenturyLink Processes and procedures to support custom configuration windows
    and network augments of VLANS, Routes, MPLS, and Firewall configurations for the
    SoA Data Center
  • Maintain excellent Visio documentation skills
Requirements:
  • MACD work experience with Avaya and/or Nortel PBX systems
  • Associate degree in Engineering, Electronics, Software, or Networks; or a related
    technical or vocational education or equivalent experience
  • Eight or more years experience in a data network and/or telecom environment
  • 5+ years experience working on complex assignments in IP communications (data/voice)
    and telecom equipment installation, operation, and maintenance activities
  • Hands on experience with the following:
    • Cisco Unified Communications System configuration and management, including
      Call Manager, Unity, IPCC, HUCS, Avaya, CER
    • Nortel BCM, Nortel Succession, Mitel
    • Cisco Layer 2 3 switch and router configuration and management
    • Layer 2 and Layer 3 VLAN configuration and management
    • Routing Protocols
    • FWSMs and ASA
    • Isolation of network outage causes and service restorations
  • 2+ years experience in the operation and maintenance of Cisco switches and routers
  • Experience with IP/Telecom testing equipment
  • Strong customer service and documentation skills
  • Valid Driver’s License and Satisfactory Driving Record
  • Must be able to lift or move up to 50+ pounds
  • Must be able to work off hours, on call and during holidays
  • The ability to understand and communicate using technical concepts, practices and
    terminology
  • The ability to self-manage responsibilities in order to achieve daily results
  • The ability to navigate, understand, and implement actions within Cisco IOS, Avaya IOS
    and other technologies
You'll really impress us with:
  • Cisco CCNA or CCNP certification a plus
  • BICSI certification a plus
  • Experience working in a team-oriented, collaborative environment
  • Experience in a higher education environment
  • Experience provisioning Cisco Call Manager
  • Experience managing customer request via email / telephonically while keeping the
    queue at manageable levels
  • Experience with inspectors and leaders of the construction, MACD, and billing activities
    for customer
Work Environment:
  • Wear appropriate safety equipment and follow company safety procedures
  • Work independently and with other team members to complete job assignments and meet
    deadlines
  • Perform clean up, work with power, lift boxes and equipment
  • Work on ladders / lifts
  • Maintain a Valid Driver’s License
  • Drive and maintain a rental or company vehicle
  • Frequent driving / work out of doors in all types of weather

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