Member Services Specialist

2 weeks ago


Fairfax, United States ROCS Grad Staffing Full time
Job DescriptionJob DescriptionResponsibilities of the Member Services Specialist:
  • Assists members and potential members with their telephone, online, and mobile requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations
  • Assist with general department administration and reporting
  • Manage customer service tickets and chats
  • Responds to questions and/or provides information upon request from members (internal and external)
  • Processes requests/transactions, as appropriate
  • Assists members and potential members in understanding and utilizing products and services
  • Other duties as assigned
Requirements of the Member Services Specialist:
  • High school diploma or equivalent (GED)
  • One to two years of previous experience in customer service, banking and/or lending
  • Demonstrated knowledge of banking products, services, policies, and procedures
  • Previous telephone sales and customer service experience
  • Excellent oral, written, telephone and interpersonal communication skills
  • Excellent organizational and problem-solving skills
  • Must possess a strong service orientation
  • Ability to handle multiple tasks/priorities in a fast-paced environment
  • Tech-savvy including proficiency in Microsoft Office Suite programs

Member Services SpecialistFairfax, VA (On-site)Full-time, M-F 9:30-6pm with Saturdays two times a month 9am-1pm (Remote)$42k + Excellent Benefits

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