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Customer Service and Sales Agent

1 month ago

Knoxville, United States Marshall Cleaning Service Llc Full time
Job DescriptionJob DescriptionBenefits:
  • Dental insurance
  • Paid time off
  • Vision insurance

This is an outstanding opportunity for the right individual We are searching for a creative, self-motivated individual who desires to grow, learn and lead. This individual must be teachable and have a high capacity for multi-tasking with attention to detail and organization.
Job Type: Full-time
Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times
Assist in the sales process and respond to various lead generators quickly and efficiently
Communicate with prospective and current clients, with needed information, in a timely manner
Know our services offered and pricing structure extremely well to be able to answer questions
STRONG emphasis on outbound warm calls
Process and schedule service requests in a timely fashion according to company policy
Ensure customer satisfaction and provide professional customer support.
Keeping records of customer interactions, transactions, comments and complaints.
Communicate with technicians on a regular basis and oversee route schedules for specific services.
Providing feedback on the efficiency of the customer service process and make necessary adjustments.
General administrative tasks as needed.
Network with clients and other professionals to build sales for your specific service.
Other duties as assigned
Education:
High school diploma or general education degree (GED) required.
Experience:
1-2 years clerical/administrative experience (preferred)
Inside sales or call center sales experience (required) with ability to "close" the sale.
Data entry experience
Excellent verbal and written communication skills
Familiarity in Microsoft Office applications including Word, Excel, Outlook
Familiarity with web-based applications and apps
Other Requirements:
18 years or older
Must have a valid drivers license
Be on time, reliable and consistent
Follow MCS policies and procedures
Work in a team environment (TEAM Together everyone achieves more)
Preferred Skills:
High level of professionalism and confidentiality
Ability to stay calm when customers are stressed or upset
Ability to be flexible given a dynamic and fast-paced work environment
Time management skills including prioritization of multiple tasks and planning techniques
Comfortable using computers - Microsoft Office proficient
Experience working with customer support