IT Desk Support

1 week ago

Tustin, United States Families Together of Orange County Full time
Job DescriptionJob DescriptionSalary: $24 per hour

Position Purpose: The IT Desk Support staff is primarily responsible for hands on support for all IT hardware used by FTOC, including but not limited to: phones, computers, modem, printers, etc. IT Desk Support is responsible for providing technical assistance and support to computer users within the organization.


FTOC’s Expectations of all Employees

  • Adheres to all FTOC Policies and Procedures.
  • Conducts self in a manner that always represents FTOC’s core values.
  • Maintains a positive and respectful attitude with all work-related contacts.
  • Communicates regularly with immediate supervisor about Departmental and FTOC concerns.
  • Consistently reports to work as scheduled and in a timely manner prepared to perform the duties of the position.
  • Meets productivity standards and performs duties as workload necessitates.
  • To train on all Learning Management Systems (LMS) by self-learning models from FTOC’s EMR.


Core Duties and responsibilities, include but are not limited to:

  1. Installing and configuring computer hardware, software, and peripheral devices such as printers, scanners, and modems.
  2. Troubleshooting and resolving technical problems with desktop computers, laptops, mobile devices, and other hardware and software.
  3. Providing support for various operating systems, including Windows, macOS, and Linux.
  4. Assist in maintaining computer networks, including LAN and WAN connectivity.
  5. Assist and support in conducting system upgrades and performing routine maintenance tasks such as software updates, virus scans, and data backups.
  6. Assist in documenting technical procedures, troubleshooting steps, and other information to aid in the support of computer systems.
  7. Assist in maintaining an inventory of hardware and software assets.
  8. Respond to assigned ticketing system requests submitted by staff
  9. Assist in providing support to end-users who are working from home or traveling.
  10. Assist in the training end-users on how to use computer systems and software applications.
  11. Maintaining accurate records of support activities, including user requests, resolutions, and follow-up communications.
  12. Collaborating with other IT staff to resolve technical issues and support ongoing projects.
  13. Collaborating with other IT staff to develop and implement technology policies and procedures that ensure the security and reliability of computer systems.
  14. Assist in monitoring and maintaining the security of computer systems, including firewalls, anti-virus software, and intrusion detection systems.
  15. Other duties assigned


*This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform other duties, within scope, as assigned by his or her supervisor.


Teamwork and Interpersonal Skills:

  1. Displays an awareness of others' needs and consistently acts in their best interests.
  2. Exhibits courtesy, mutual respect, and compassion in all interactions with others.
  3. Takes the initiative to propose constructive solutions to challenges.
  4. Recognizes and respects differences while actively seeking more effective communication approaches.
  5. Demonstrates a positive and professional response to changes and challenges.
  6. Nurtures positive working relationships and contributes to a collaborative work environment.
  7. Exhibits effective teamwork, working cohesively to support the organization in achieving its goals and objectives.
  8. Adapts smoothly to shifting workplace priorities.
  9. Attends and actively participates in scheduled meetings, whether weekly, bi-weekly, or monthly.


Education and Training:

  • High School Diploma or equivalent required.
  • Minimum 1 year of IT support experience required.
  • 1 year of experience using an electronic health record system.

An equivalent combination of education and experience (subject to verification) sufficient to successfully perform the essential duties of the position such as those listed above will be considered.


Preferred Qualifications, Skills, and Experience:

  1. 1 year of related IT experience (combination of higher education degree or certification and experience eligible).
  2. Some knowledge on the use, troubleshooting, and installing of all computer systems and software applications.
  3. Must excel in multitasking within a high-paced environment.
  4. Acute attention to detail, confident and professional communication to all including Senior C-Suite staff.
  5. Bilingual: Spanish, Vietnamese, etc.
  6. Exceptional Customer Service experience.
  7. Willing to submit to drug testing if requested.


Work Schedule:

  • General work hours are Monday to Friday 9 a.m. to 6 p.m., however, start times will vary, depending on organizational, staffing, community, and patient needs.
  • Work schedules are subject to change based on organizational, staffing, community, and patient needs. As such, FTOC may need to modify work schedules to meet such needs.
  • Saturday work schedules will also be effected or implemented due to organizational, staffing, community, and patient needs as FTOC continues to grow and expand work days and hours.
  • Overtime may also occur due to organizational, staffing, community, and patient needs.


Work Location:

  • While staff may be assigned a primary site (Tustin, Garden Grove, Fountain Valley, Wellness Center, Mobile Units, or Telehealth, etc.), you may be required to temporarily fill in at another site based on organizational, staffing, community, and patient needs.


Travel Requirements:

  • Occasional travel will be required for this position. Must be able to travel with reliable transportation to FTOC sites as needed, including short notice.
  • Must possess a valid driver’s license.


Physical Demands and Working Conditions:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee may be required to drive to FTOC facilities as needed. The ability to sit for extended periods of time. The employee must occasionally lift and/or move up to 25 pounds.


Families Together of Orange County (FTOC) is proud to be an equal opportunity employer.  FTOC does not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

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