Guest Service Representative

2 weeks ago

Wooster, United States Nivea Hospitality Full time
Job DescriptionJob Description

Job Description - Guest Service Representative


About the hotel: The Hilton Garden Inn located on 959 Dover Road Wooster, Ohio.

Your Responsibilities:

Your responsibility is to make each guest feel welcomed when they enter the hotel. You will oversee the check-in and check-out experience is timely and a simple process for every guest. Listening for and responding to guest complaints. Light cleaning of the front desk and lobby area. Assisting in other departments as needed.

Essential Qualifications:

We are looking for someone who is:

  • Friendly and customer service orientated
  • Has a positive attitude
  • Interested in team growth, hospitality, and a serving environment
  • Has excellent communication skills
  • Brings an energetic attitude to the work environment
  • A problem solver
  • A team player who works well with others
  • Self-motivated
  • Able to use math skills pertaining to money
  • Have a willingness to participate in service/hospitality training and education

About Nivea Hospitality:

Nivea Hospitality is a management partner to hotels and resorts, committed to delivering excellence in guest services, employee development, and hotel operations.

Like many hospitality management companies, our goal is to inspire enjoyable and refreshing guest experiences that lead to top performing properties for our clients. However, at Nivea Hospitality we believe the only sure way to provide this kind of service is by investing in the lives of the team members who serve our guests. That is why we are relentless at training and developing our team members and providing opportunities for them to grow within the company.

Employee Benefits

Team Building Activities

Holiday Pay, Paid Time Off

Dental, Vision, Short Term Disability, Life Insurance


Pay Frequency: Weekly

Wooster, Ohio 44691



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