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HTO - Parts Counter Sales Representative
4 months ago
Job Summary:
Holt Truck Centers in Tulsa, OK is seeking an On-Highway Truck Parts Counter Sales Representative at our Tulsa, Oklahoma location. The hours of the position are Monday - Friday, 7:00 AM - 4:00 PM. This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. Must demonstrate effective use of influencing and collaborative skills.
Essential Functions:
- Model, promote, reinforce, and reward the consistent use of HOLT’s Values-Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
- Sale of CAT parts to customers over the phone, via fax, e-mail, or in person. Serves as a point of contact for parts customers.
- Complete all parts transactions for internal/external customers in an accurate, timely, and supportive manner to ensure customer satisfaction.
- Participate in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
- Ensure that product information systems are kept current and new product information is updated.
- Assist customers by responding to after-hour call-out needs by being available for after-hour calls on a rotating basis.
Knowledge, Skills, and Abilities:
- Demonstrate well-organized skills.
- Demonstrate good phone and people skills.
- Must be proficient with computers. Experience with a computerized parts management system is highly desired.
- Must be capable of working in a fast-paced environment.
- Demonstrate excellent attention to detail.
- Must have excellent attendance and work performance.
- Must be self-motivated with a high commitment to completing tasks promptly.
- Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
- Performs other duties assigned.
Education and Experience:
- Minimum 2 years of customer service experience required. Parts store experience highly desired.
- Must have GED or High School diploma.
- Must have a valid driver's license.
- Must be able to obtain forklift certification.
Physical Requirements:
- This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc.
- This role frequently communicates with others and must be able to exchange accurate information in these situations.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
- Occasionally moves materials or equipment weighing up to 10 lbs.
Work Environment:
- This job is generally performed in a professional office environment.
- Frequently works at a fast pace with unscheduled interruptions.
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