Mac Admin With Jamf

4 weeks ago

Brisbane, United States Siri InfoSolutions Inc Full time
Job DescriptionJob Description

Must Have Technical/Functional Skills

  • Setup and configuration of all MAC OS system
  • Support Macs, PCs, IOS devices, network equipment, and related peripherals
  • Receive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution SLAs are met.
  • Assist in the new hire on-boarding and offboarding processes: equipment deploys, account creation, imaging, setup, training, equipment retrieval, account management, security protocols. Ensure processes are followed and coordinated with respective departments.
  • Coordinate and prioritize daily team workload and first level technical escalations
  • Follow up with users on incidents and requests, convey technical solutions and facilitate implementation of fixes for issues with training and documentation
  • Create and maintain documentation on Helpdesk policies, IT technical KB articles, user support, and technology training.
  • Manage all IT equipment and application inventory, licensing, and asset tracking
  • Imaging and reimaging of MAC's Laptops to latest OS Version
  • Diagnosing and Troubleshooting MAC related OS and Hardware problems
  • Strong ability to interact with Customers
  • Zero Touch IT Self Device enablement through Windows Autopilot and JamF for Mac
  • Strong Troubleshooting of Mac Hardware or Software environments
  • Proactively monitors and reports performance and utilization of assigned technologies

Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors

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