MAC Admin/Engineer with JAMF

4 weeks ago

Brisbane, United States IT Trailblazers, LLC Full time

Job Title: MAC Admin with JAMF


Location: Brisbane, CA
Duration: Full Time
Interview Mode: Phone & Video

Requirements:

  1. Setup and configuration of all MAC OS system
  2. Support Macs, PCs, IOS devices, network equipment, and related peripherals
  3. Receive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution SLAs are met.
  4. Assist in the new hire on-boarding and offboarding processes: equipment deploys, account creation, imaging, setup, training, equipment retrieval, account management, security protocols. Ensure processes are followed and coordinated with respective departments.
  5. Coordinate and prioritize daily team workload and first level technical escalations
  6. Follow up with users on incidents and requests, convey technical solutions and facilitate implementation of fixes for issues with training and documentation
  7. Create and maintain documentation on Helpdesk policies, IT technical KB articles, user support, and technology training.
  8. Manage all IT equipment and application inventory, licensing, and asset tracking
  9. Imaging and reimaging of MAC s Laptops to latest OS Version
  10. Diagnosing and Troubleshooting MAC related OS and Hardware problems
  11. Strong ability to interact with Customers
  12. Zero Touch IT Self Device enablement through Windows Autopilot and JamF for Mac
  13. Strong Troubleshooting of Mac Hardware or Software environments
  14. Proactively monitors and reports performance and utilization of assigned technologies
  15. Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors.

Thanks & Regards

Saurabh Rajput

Acquisition Lead

D:

510 Thornall St, Suite #306, Edison NJ 08837

IT TRAILBLAZERS LLC

Over 22 years of driving innovation and partnering with businesses for growth

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