National IT Digital Operations Director

3 weeks ago


Austin, United States Addison Group Full time
Job DescriptionJob Description

National IT Digital Operations Director

Direct Hire

Pay: $150-175K (depending on experience) PLUS bonus

Austin, TX – 2 days remote


We are working with a client that needs to hire a National IT Digital Operations Director. This person will have 20 direct reports, including 3 managers. The Vice President is looking for a strong leader and communicator; someone who can read the room, make decisions, and get things done. There will be approximately 25-30% travel in this position. This role is open due to the current director looking to move to a new position within the company.


In direct supervision of Regional Managers of End User Experience and Infrastructure this person must establish a direct communication of strategic long-term goals, policies, and procedures and continuous service improvement. This person will determines long-term systems needs and network architectures.

Essential Functions:

· Responsible for overall direction and supervision of the End User Experience ensuring efficient resolution of issues in response to requests and business demands.

· Provides senior project management and satisfaction of all projects through completion and physical sign off from stakeholders.

· Supervises and directs the Regional managers to achieve networks, hardware, and software dependability.

· Ensures implementation of Service Design and Service Strategy in collaboration with Information Security and Application teams to improve organization’s cyber security and automation.

· Monitors the performance of the department’s outcomes from incident management data and stake holders’ reviews; trains and directs staff in meeting those agreements for technical growth and development to further improve services for the organization.

· Creates and implements disaster recovery plans and provides quarterly reports on of performed drills.

· Creates and implements business continuity plan and provides quarterly reports of service delivery by the department’s roadmap and its alignment with the organization.

· Ensures Operational Level Agreements and maintains Service Level Agreements for services provided for the organization.

· Provides efficient and exceptional support for Executive Leadership and Cabinet Members.

Qualifications:

· Associate degree in management information systems (MIS) or related field with a minimum of five (5) years information technology experience. Years of experience may substitute for degree.

· Five (5) years minimum supervisory/administrative experience in an IT leadership role.


This is a quick interview process and the client is available next week to meet with qualified candidates. Don't miss out on this opportunity to work for a passionate and personable Vice President.


APPLY NOW




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