Customer Retention

4 weeks ago

Carson, United States Hankyu Hanshin Express usa Inc Full time
Job DescriptionJob DescriptionGeneral Position Summary

This position is responsible to handle various customers’ requests and inquiries, and assists existing and new customers to meet their requests.

Essential Job Functions

CUSTOMER SERVICE

· Handles various phone call and e-mails from customers and overseas agents.

· Handles and resolves various complaint and claims from customers.

· Coordinates inquiries and orders from customers and overseas agent with operation staff.

· Provides quotation to the customer and rate to other branches/oversea offices.

· Arranges and schedules pickup and deliveries.

· Tracks the shipments and announce customers and overseas agents for shipment status.

· Handles daily shipment arrangement such as scheduling a pick up, sending pre-alert document, tracing the shipment status, providing inquiring information with entry document.

· Updates shipment status, provides quote, and prepares any necessary information and documents of import shipment.

· Arranges pick-up and deliveries for import, export and domestic move.

· Sends the shipping pre-notifications to customers prior to shipments’ arrival.

· Issues billing for triangle shipments and domestic transportation and mails them out.

· Sends invoices to customers and overseas agents as requested.

· Maintains clients steady billing cycle; monitoring all shipment invoices states, informing outstanding invoices with backup documents if any.

· Maintains selling rates, monitors costs and provides service, negotiates the costs and selling rates with maximum profit.

· Visits clients for routing meeting, new business opportunities and etc.

OTHER & MISCELLANEOUS

· Seeks constant improvement, more efficient and less expensive ways and means in work processes.

· Performs special projects and other miscellaneous duties as assigned by supervisor / manager.

· Maintains high ethical standards in the work place.

· Reports all irregular issues and problems to management for solution.

· Maintains good communication with other managers, staff & outside contacts.

· Complies with all company policies and procedures.

· Responsible for maintaining a clean and safe working area.



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