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Front Office Manager

3 months ago

Burr Ridge, United States Crowne Plaza Burr Ridge Full time
Job DescriptionJob Description

We’re in search of a Hotel Front Desk Manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now

Responsibilities:
  • Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
  • Hold responsibility for the front desk budget and order any necessary office supplies
  • Generate occupancy reports and compile financial information for the general manager
  • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
  • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
Qualifications:
  • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
  • Have superb communication skills, management skills, and multitasking skills
  • Applicants must have a high school diploma or GED
  • Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
  • Prior hospitality experience of 1 year is required for this position
About Company

Welcome to the Crowne Plaza Chicago SW Burr Ridge. Stay with us during your next convention at McCormick Place Chicago Bring your family and visit the nearby Brookfield Zoo, catch a race at Chicagoland Speedway, or explore The Forge Lemont, a brand-new local destination only minutes away.