Service Writer

Job DescriptionJob DescriptionBenefits:

• Bonus based on performance
• Free uniforms
• Paid time off

At Midas Clearwater we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are a family owned and operated Midas franchise which means marketing support from a great brand, and local management. We are looking for Sevice Consultants that are able to work independently of others, while also being able to work collaboratively with peers. We have a full-service facility and we are looking for competent crew members who want to be part of a culture that includes being part of a team that achieves a high level of customer satisfaction.

Duties/Responsibilities:

• Handle customer inquiries in person and on the phone
• Phone skills include converting phone calls to store visits.
• Greet customers in a friendly manner when they arrive.
• Once the cause of the issue is determined explain to the customer if the repair.
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Prepare, open, maintain and close repair orders
• Maintains high customer satisfaction standards
• Follow up with customers on the status of their vehicle
• Follow up with customers to ensure satisfaction
• Assist with any other duties assigned by Management.
• Shop is open Monday - Saturday.
• Pay is hourly with bonus incentives.

Required Skills/Abilities:

• Minimum 1 year Service Advisor experience
• ROWriter software experience preferred but not required
• Excellent communication and customer service skills
• The ability to understand and relate technical issues to the service team from customers non-technical descriptions
• Bilingual a plus, but not required.

Education and Experience:

• High School Diploma or equivalent.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

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