In Branch Call Center Representative Wasilla

2 weeks ago

Wasilla, United States Mac Federal Credit Union Full time
Job DescriptionJob Description

TITLE: Call Center Representative I

REPORTS TO: Call Center Supervisor/Regional Branch Manager

Purpose:

Provide information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.

Duties and Responsibilities:

  1. Serve membership by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence.
  2. Process and respond to member requests through Message Board and MacMail.
  3. Process bounced emails and returned mail.
  4. Verify wire transfers and release ACH reports in FedWire.
  5. Research and solve routine member inquiries, problems and complaints concerning credit union accounts and ensure proper follow-up and satisfaction.
  6. Cross-sell credit union products and services when appropriate.
  7. Assist members with basic questions regarding their loans including CPI inquiries and skip payment requests.
  8. Assist members with remote access to include: Net Teller (including Multi-Factor authentication), STAR Audio, Shared Branching (SPRIG), and Text and Mobile applications.
  9. Mail, fax or e-mail new member applications, loan applications, and/or information to members and prospective members.
  10. Verify accounts, accept loan applications, process stop payments on share draft accounts, and order cards, and answer questions regarding share accounts, share drafts, VISA cards, ATM cards, IRAs, etc.
  11. May fill in for Member Service Representative or First Impression Person when needed.
  12. Ensure that all credit union member and employee-related business is kept in strict confidence.
  13. Treat all credit union members and employees with a positive and cooperative attitude.

Qualifications

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Good listening and telephone skills; general office equipment such as calculators, Microsoft products, computers, photocopiers, telephones, and scanners. Includes the ability to operate coin counting, and cash counting machines. Understanding of Credit Union operations. Maintains confidentiality related to Credit Union operations and work-related information, able to make decisions with minimum information.

  • Wasilla - Relationship Specialist 1

    1 week ago

    Wasilla, United States CareerBuilder Full time

    MSB - Wasilla, Wasilla, Alaska, United States of America Job Description We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to...

  • Therapist / Occupational Therapy / Alaska / COTA - OUTPATIENT/HOMEHEALTH - WASILLA, AK Job

    2 weeks ago

    Wasilla, United States Aureus Medical Group Full time

    Certified Occupational Therapy Assistant needed for pediatric outpatient and home health in Wasilla, AK26 weeksPrimarily pediatric case-load, outpatient with home health visits.AK license in hand required due to ASAP startGreat opportunity with wonderful staffEnjoy your Spring and Summer in gorgeous Wasilla, AK! Benefits and bonuses offered.Position: OTA...

  • Office Assistant

    Found in: Talent US C2 - 2 days ago

    Wasilla, United States BHGRE - Wasilla, AK Full time

    We are seeking a reliable and organized Office Assistant to join our team. The Office Assistant will play a crucial role in ensuring smooth daily operations by providing administrative support to various departments and assisting with office management tasks. Applicants should be extremely thorough, possess excellent communication skills, and have some...

  • Office Assistant

    24 hours ago

    Wasilla, United States BHGRE - Wasilla, AK Full time

    Job DescriptionJob DescriptionWe are seeking a reliable and organized Office Assistant to join our team. The Office Assistant will play a crucial role in ensuring smooth daily operations by providing administrative support to various departments and assisting with office management tasks. Applicants should be extremely thorough, possess excellent...

  • Chiropractor Wasilla, AK

    Found in: Lensa US P 2 C2 - 1 week ago

    Wasilla, United States Healthcare Recruitment Counselors Full time

    Chiropractor Wasilla, AK (50 Min N of Anchorage) $85k-$130k per year plus bonus! Full time and Part Time Opportunities We are looking for a Chiropractor to join our growing wellness practice in Wasilla, AK. Are you ready for the adventure of a lifetime? Beautiful Alaska is calling your name. Practice with all the comforts of the city, with the wild frontier...

  • Chiropractor Wasilla, AK

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Wasilla, United States Healthcare Recruitment Counselors Full time

    Chiropractor Wasilla, AK (50 Min N of Anchorage) $85k-$130k per year plus bonus! Full time and Part Time Opportunities We are looking for a Chiropractor to join our growing wellness practice in Wasilla, AK. Are you ready for the adventure of a lifetime? Beautiful Alaska is calling your name. Practice with all the comforts of the city, with the wild...

  • Chiropractor Wasilla, AK

    Found in: Lensa US P 2 C2 - 1 week ago

    Wasilla, United States CareerBuilder Full time

    Chiropractor Wasilla, AK (50 Min N of Anchorage) $85k-$130k per year plus bonus! Full time and Part Time Opportunities We are looking for a Chiropractor to join our growing wellness practice in Wasilla, AK. Are you ready for the adventure of a lifetime? Beautiful Alaska is calling your name. Practice with all the comforts of the city, with the wild frontier...

  • Psychiatrist Needed for Locum Tenens Coverage at Tribal Clinic in Wasilla, Alaska

    Found in: beBee S US - 2 weeks ago

    Wasilla, United States LocumTenens.com Full time

    Start Date: ASAPA tribal IHS clinic is seeking a psychiatrist for locum tenens coverage.Wasilla is the fourth largest city in Alaska with plenty of fun activities for you to enjoy while on assignment! You can visit Talkeetna Mountains for breathtaking views or Independence Mine State Historical Park for hiking trails!The clinician will provide integrated...

  • Chiropractor Wasilla, AK

    Found in: Lensa US 11 C2 - 5 days ago

    Wasilla, United States Healthcare Recruitment Counselors Full time

    Chiropractor Wasilla, AK (50 Min N of Anchorage) $85k-$130k per year plus bonus! Full time and Part Time Opportunities We are looking for a Chiropractor to join our growing wellness practice in Wasilla, AK. Are you ready for the adventure of a lifetime? Beautiful Alaska is calling your name. Practice with all the comforts of the city, with the wild...

  • Chiropractor Wasilla, AK

    2 weeks ago

    Wasilla, United States Healthcare Recruitment Counselors Full time

    Chiropractor Wasilla, AK (50 Min N of Anchorage) $85k-$130k per year plus bonus! Full time and Part Time Opportunities We are looking for a Chiropractor to join our growing wellness practice in Wasilla, AK. Are you ready for the adventure of a lifetime? Beautiful Alaska is calling your name. Practice with all the comforts of the city, with the wild...

  • Chiropractor Wasilla, AK

    2 weeks ago

    Wasilla, United States Healthcare Recruitment Counselors Full time

    Chiropractor Wasilla, AK (50 Min N of Anchorage) $85k-$130k per year plus bonus! Full time and Part Time Opportunities We are looking for a Chiropractor to join our growing wellness practice in Wasilla, AK. Are you ready for the adventure of a lifetime? Beautiful Alaska is calling your name. Practice with all the comforts of the city, with the wild...

  • Locum Physician

    5 days ago

    Wasilla, United States LocumJobsOnline Full time

    LocumJobsOnline is working with LocumTenens.com to find a qualified Psychiatry MD in Wasilla, Alaska, 99652!About The PositionA tribal IHS clinic is seeking a psychiatrist for locum tenens coverage.Wasilla is the fourth largest city in Alaska with plenty of fun activities for you to enjoy while on assignment! You can visit Talkeetna Mountains for...

  • Crisis Hotline Specialist Full-Time Days

    7 days ago

    Wasilla, United States Careline Crisis Services Inc. Full time

    Job DescriptionJob DescriptionSalary: $21-23 DOEFull-Time Days Crisis Intervention SpecialistThe Careline crisis hotline team provides therapeutic support for the statewide crisis and suicide hotline. The Crisis Intervention Specialist will implement policies, protocols, and services designed to assist individuals who are in crisis, to include assisting...

  • Crisis Hotline Specialist Full-Time Days

    1 week ago

    Wasilla, United States Careline Crisis Services Inc. Full time

    Job DescriptionJob DescriptionSalary: $21-23 DOEFull-Time Days Crisis Intervention SpecialistThe Careline crisis hotline team provides therapeutic support for the statewide crisis and suicide hotline. The Crisis Intervention Specialist will implement policies, protocols, and services designed to assist individuals who are in crisis, to include assisting...

  • Psychiatrist Needed for Locum Tenens Coverage at Tribal Clinic in Wasilla, Alaska

    Found in: beBee jobs US - 1 week ago

    Wasilla, Alaska, United States LocumTenens Full time

    Start Date:ASAPA tribal IHS clinic is seeking a psychiatrist for locum tenens coverage.Wasilla is the fourth largest city in Alaska with plenty of fun activities for you to enjoy while on assignment You can visit Talkeetna Mountains for breathtaking views or Independence Mine State Historical Park for hiking trailsThe clinician will provide integrated...

  • Business Assistant

    Found in: Resume Library US A2 - 1 week ago

    Wasilla, Alaska, United States Alaska Premier Dental Group Full time

    Are you looking for a dynamic team to join this New Year? We provide our patients with a personalized experience from their first phone call, throughout their visit with us. You will excel in your career ambitions with our mentoring environment, ongoing continuing education training with Total Patient Service Inst., while treating people first and teeth...

  • Associate Veterinarian, Wasilla, AK

    Found in: Lensa US P 2 C2 - 1 week ago

    Wasilla, United States Supremesearchspecialists Full time

    A multi-doctor, companion animal general practice, seeking a Full Time Associate to join their team. They are proud of their team of veterinarians and caring support staff who consider the individual needs of pets and their owners to provide diagnostic and treatment plans tailored to each unique situation. When their patients require veterinary specialists,...

  • Speech Therapist

    Found in: Lensa US P 2 C2 - 1 week ago

    Wasilla, United States Ancora Home Health & Hospice LLC Full time

    Speech Therapist (ST) Aegis Health Care is hiring Healthcare Heroes! Aegis Home Health is currently seeking a compassionate Speech Therapist (ST) that has a passion for providing outstanding services to the elderly in Senior Living Communities and in-home health settings. This is a full-time position serving patients in the Anchorage and Wasilla area. The...

  • Peer Support Specialist

    7 days ago

    Wasilla, United States True North Recovery Inc Full time

    Job DescriptionJob DescriptionSalary: DOEMISSION STATEMENT:As a leading Alaska drug and alcohol treatment center, True North Recovery Inc. is on missionto provide our community with client centered, culturally competent behavioral health treatmentwith same day access to services through: Evidence-based best practices, partnerships, andauthentic...

  • Peer Support Specialist

    2 weeks ago

    Wasilla, United States True North Recovery Inc Full time

    Job DescriptionJob DescriptionSalary: DOEMISSION STATEMENT:As a leading Alaska drug and alcohol treatment center, True North Recovery Inc. is on missionto provide our community with client centered, culturally competent behavioral health treatmentwith same day access to services through: Evidence-based best practices, partnerships, andauthentic...