Crisis Hotline Specialist Full-Time Days

4 weeks ago

Wasilla, United States Careline Crisis Services Inc. Full time
Job DescriptionJob DescriptionSalary: $21-23 DOE

Full-Time Days Crisis Intervention Specialist


The Careline crisis hotline team provides therapeutic support for the statewide crisis and suicide hotline. The Crisis Intervention Specialist will implement policies, protocols, and services designed to assist individuals who are in crisis, to include assisting those considering dying by suicide, or who are concerned about someone else with suicidal behavior by providing emotional support, crisis response, and intervention. This position also provides support, information, and referral for non-crisis calls. Services are provided via phone calls, text messaging, or chat. As a member of the Careline team, you will interact with clients and staff in a manner that is respectful and empowering, exercise consistent and dependable attendance, and attend all mandatory staff meetings. At Careline, all staff present themselves in a professional demeanor and maintain confidentiality when necessary. 


Minimum Qualifications include an associate degree in human services or a closely related field. Prior work or life experience may be used in lieu of the degree. We expect our candidates to demonstrate excellent interpersonal, group, and written communication skills, a commitment to the agency's mission and goals, the ability to work with people from diverse backgrounds, cultures, and lifestyles, and the ability to work independently and pass a background check. It is required that the candidate be proficient with computers and has the ability to do frequent data entry. 


Hours:  Full-time (40 hours per week) with occasional overtime


Shifts Available:  Various


Salary:  Determined by experience, Non-Exempt


Location: Not Remote - Office Location is in Wasilla, Alaska

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