Program Manager
2 weeks ago
Work A Day, Earn A Pay (WADEAP) is a collaboration between Goodwill and the Delaware Department of Transportation in support of the Governor’s #KeepDELitterFree initiative. This is an opportunity for those who have faced employment barriers to access well-paid work.
This position serves as a member of the Quality Team.Location: Wilmington, DeSchedule: Monday - Friday 7am to 3:30pmRate of Pay: $25 an hour
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Ensures that the WADEAP program and services are administered in compliance with funder and contract regulations.
- Ensures that participants follow all Goodwill policies and procedures and adhere to safety standards.
- Ensures maximum security and protection of company assets, including vehicle leases, and participant privacy.
- Assesses, manages and maintains data quality for the WADEAP program.
- Maintains records in the Workforce Development database system in accordance with organizational policy and procedure.
- Prepares, finalizes, and submits accurate and timely reports or updates to internal and external stakeholders.
- Supports the delivery of essential skills training to program participants that support capacity building and workforce integration.
- Formulates program and service-related goals, objectives, operating policies, and priorities to ensure consistency with departmental standard operating procedures.
- Achieves exceptional program outcomes based on established quality standards.
- Provides recommendations to the Vice President, Workforce Development, regarding systems, workflow, and process improvements.
- Gathers and analyzes data to evaluate projects. Measures project performance using appropriate systems, tools, and techniques.
- Networks and fosters positive working relationships with internal and external stakeholders.
- Works to advance the organization’s mission and achieve departmental goals for persons served, placed, and trained.
- Assists the organization in maintaining compliance with appropriate standards and federal, state, and local regulations.
- Serves as an advocate for participants to ensure their needs and interests are at the core of WADEAP services.
- Attends conferences, workshops, trainings, and meetings, as required and appropriate.
- Performs other duties as assigned.
- Demonstrated computer skills including proficiency with Microsoft Office Suite software programs or comparable software
- Demonstrated ability to engage participants in training activities
- Strong verbal and written communication skills, including editing and presentation skills
- Excellent interpersonal and customer service skills, including the ability to interact collaboratively with a diverse constituent population
- Demonstrated crisis management, including risk assessment and critical thinking skills
- Ability and willingness to work independently and in a team environment
- Strong attention to detail and proactive approach to problem-solving
- Strong organizational skills, including the ability to multi-task and adapt to changing priorities
- Demonstrated ability to handle challenging situations with sensitivity and diplomacy
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