Group Air Agent

3 weeks ago

Charlotte, United States ADTRAV Travel Management Full time
Job DescriptionJob DescriptionADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

ADTRAV is seeking a Group Air Agent to focus on group air travel reservations for ADTRAV. They will be responsible for organizing, booking, ticketing, and generating reports for multiple groups simultaneously. They will also act as the liaison for multiple group accounts and be responsible for negotiating group air contracts and discounts.

Essential Duties and Responsibilities include the following:

  • Book and ticket air travel for groups up to 4,000 travelers which includes organizing manifests, booking, ticketing, reporting, and making changes as needed.
  • Organize group travel for corporate incentive, leisure, and government clients.
  • Book and issue airline reservations through GDS system, accurately and efficiently.
  • Research and coordinate airline contracts.
  • Act as a liaison for all group air accounts.
  • Manage group blocks, attrition, and utilization.
  • Follow up with clients regarding travel plans and make adjustments as needed.
  • Be responsive to travelers and clients throughout the booking process.
  • Meet all KPIs as required for the position (e.g., average transactions, errors, SLAs).
  • Document all information in the CRM and other tools as required.
  • Utilize various applications, including GDS, online booking tools, and various internal applications.
  • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
  • Adhere to company policies and procedures.
  • Other duties as assigned.

Qualifications:

  • High school diploma or equivalent required.
  • At least 2 years experience as a group booking and ticketing agent.
  • Complex international experience preferred.
  • Experience contracting and issuing block space preferred.
  • Strong knowledge of GDS systems, Sabre and/or Amadeus preferred.
  • Working knowledge and proficiency in Fly America Open Skies and federal travel regulations.
  • Strong customer service orientation with proven ability to establish and develop relationships.
  • Proficient with Microsoft Office suite (Outlook, Word, Excel, Teams).
  • Experience using a CRM to enter and track activities.
  • Excellent English written and verbal communication skills.
  • Strong attention to detail with emphasis on accuracy and quality.
  • Highly self-motivated and able to manage multiple tasks and groups in a fast-paced environment and with minimal supervision.
  • Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure.
  • Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
  • Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
  • Ability to work remotely and meet the company home-office requirements.
  • Able to sit and work at a computer for extended periods of time, without leaving the work area.
  • Able to work a schedule that falls between Monday-Friday, 7am-7pm CT, as well as after hours and weekend as needed.
  • Able to maintain confidentiality of company and client information.
  • Able to successfully pass a credit, criminal, and/or employment reference background check.

ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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