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Safety Relief Valve Repair Coordinator

4 months ago

Houston, United States Puffer-Sweiven Full time
Job DescriptionJob Description

Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

  • Pressure Management
  • Isolation Valves & Actuation
  • Control Valves & Regulators
  • Process Control & Safety Systems
  • Oil & Gas Automation– fiscal custody metering, controls, and SCADA
  • Reliability Solutions & Services
  • Specialty Pumps & Rotating Equipment
  • Instrumentation
  • Maintenance & Repair Services

Job Title: Service Associate

Duties and Responsibilities:

  • Responsible for researching repair and upgrade options and then develop proposals based on the valve’s control requirements, metallurgy, internal design, repair history and customers’ outage schedule for daily and turnaround repair activities.
  • Collaborates with Company’s sales force, Principal’s personnel and customers to serve as the key representative on all service and repairs.
  • Facilitates and ensures that the required field service support is delivered by the appropriate Company technicians.
  • Recommends the most viable options or product upgrade to meet the customers’ process control requirements and repair schedules.
  • Based on the repair option selected, implements schedule deadlines with the appropriate repair facility to ensure work is completed per the customers’ schedule.
  • After valve disassembly and evaluation, modifies repair plan as required.
  • Advises customer of available repair options. Obtains customer approval for modified repair plan, costs and schedule as applicable.
  • Documents the repair or upgrade selection process and authorizes the repair facility to begin the final scope of work. Maintains applicable customer records to see that the invoice is properly billed to the customer and the Company receives final payment.
  • Defines service and schedule requirements for Principals, Manufacturers, Sales, and associated service personnel. Monitors the repair process to ensure deadlines are met.
  • Proactively updates customers on dynamic repair process requirements, resolves technical issues and adjusts schedule of completion as appropriate.
  • Earns customer trust, builds relationships and increases the customers’ dependency on our products and services by consistently providing the most cost-effective repair, upgrade or replacement. Delivers the solution on schedule.
  • Communicates directly with customers via phone and email on a daily basis.
  • Defines Field Service Technicians’ scope of work plus required materials and tools to dispatch technicians. Prepare field service technicians to meet customers’ on-site repair or diagnostics expectations.
  • Manages the entire repair documentation process by maintaining customer job files including detailed repair history, quotations, purchase orders, change orders, materials usage, and/or labor delivered.
  • Oversees order entry to ensure it matches the scope of work. Reviews and approves invoices for service to meet Company and customer requirements.
  • Optimizes the sale of Company inventory.
  • Performs other related duties as required.

QUALIFICATIONS:

Education/Knowledge:

  • High school diploma or equivalent.
  • Pressure and Safety Relief Valve product knowledge and sales preferred.

Experience/Skills:

  • 7 + years sales and service experience in industry served and working with same or similar products; a combination of education and experience will be accepted.
  • Strong information management skills, including personal computer skills.

COMPETENCIES:

  • Good written and verbal communication skills and the demonstrated ability to communicate and coordinate with a cross section of other employees, principals and customers.
  • Excellent customer service skills, including the ability to build rapport and trust with customers and other employees. Strong interpersonal skills; team player.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong Mechanical Aptitude.
  • High ethical standards possessing the willingness and ability to create win-win situations for customers and the Company.
  • Able to manage time and resources effectively. Routinely displays initiative.
  • Is dependable, innovative and organized. Displays a professional demeanor and attitude.