Front Desk Attendant

3 months ago

Miami Lakes, United States The Graham Companies Full time
Job DescriptionJob Description

Miami Lakes Athletic Club

A Journey to Wellness…

Miami Lakes Athletic Club is a 48,000 sq. ft. facility that offers a variety of exercise and workout equipment suitable for any level of athleticism. It is located in the beautiful Miami Lakes, Florida and has been one of South Florida’s premier fitness and wellness centers since 1982. Our staff is dedicated to improving the “quality of life” of our members and the community of Miami Lakes.

WORK OBJECTIVE:

As a Front Desk Attendant for the Athletic Club, you are responsible for properly registering or checking in members and guest into the Athletic Club.

ESSENTIAL FUNCTIONS:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within the work objective. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

  • Responsible for registration/check in of members and guests, to include a friendly greeting and accurate check in process, ensuring security.
  • Handle opening and closing of club.
  • Practice and adhere to Raving fans service standards.
  • Ensure club is free of hazards and safety concerns are handled immediately.
  • Operate CSI – Club software system.
  • Must be knowledgeable of all Club programs and events. Register/accept payments for Club programs and events.
  • Responsible for selling of merchandise in pro-shop.
  • Answer questions and promotes events to members and Staff. Answer phones in friendly manner, maintaining Raving Fan service standards.
  • Occasionally conduct Locker room checks to ensure upkeep and cleanliness and quality standards.
  • Deposit of daily cash receipts.
  • Occasionally complete MOD Report and acts as MOD of club.
  • Attends monthly Team Meetings.
  • Maintains inventory, to include pro-shop items, food & beverage, and towels.
  • Other duties may be assigned as needed.

Supervision:

  • None

Education:

  • High school graduate or GED equivalent

QUALIFICATIONS:

  • Must be able to interact and communicate with individuals at all levels of the company.
  • Clear and professional communication skills.
  • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks, demands, establishing priorities and meeting deadlines.
  • Able to properly operate fitness equipment.
  • Bi-lingual (English/Spanish) a plus.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Skill in the use of computers and computer systems (including hardware and software) to set up functions, enter data, and process information.
  • Skill in using mathematics to solve basic problems.
  • Skill in working independently and following through with assignments with minimal direction.
  • Skill in adapting to a changing work environment, competing demands and ability to deal with frequent change, delays, or unexpected events.
  • Basic ability to operate a computer using Microsoft Office products (Word and Outlook) and learn to use applicable division and organization specific software.
  • Ability to establish and maintain accurate records.
  • Ability to review, compile, and organize forms, documents, and related records for efficient processing and proper retrieval.
  • Ability to understand and/or communicate effectively in both verbal and written format in the English language.
  • Ability to follow oral and written instructions and organize work for timely completion.
  • Ability to perform detail-oriented tasks in a high-volume work environment with minimal supervision.
  • Ability to regularly attend work and arrive punctually for designated work schedule.

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