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Customer service representative
4 weeks ago
Join Joe Krolikowski American Family Insurance, a well-established insurance agency committed to delivering exceptional service in the heart of Greenfield, Wisconsin. Our team takes pride in fostering a positive work environment where every team member is valued and empowered to succeed. As a Customer Service Representative, you will be the face of our agency, assisting clients with their inquiries, claims process, and policy updates. Your role will involve building lasting relationships with customers, ensuring their satisfaction, and upholding the high service standards we are known for.
If you are a dedicated professional with a passion for delivering top-notch customer service and are looking to be part of a supportive team that puts customers first, Joseph Krolikowski American Family Insurance is the place for you. Apply now and embark on a rewarding journey with us
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Flexible Schedule
Dental Insurance
Vision Insurance
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Responsibilities
Client Support: Assist customers with insurance policy inquiries, changes, and claim processes.Phone Support: Provide excellent customer service over the phone, addressing client concerns and resolving issues.Policy Management: Update and maintain accurate policy information in our systems.Documentation: Prepare and review policy documentation with clients to ensure accuracy and compliance.Customer Education: Offer guidance and clarification on insurance coverage options to customers.Problem Resolution: Identify and resolve customer complaints or problems effectively and efficiently.
Requirements
Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly, concisely, and in a friendly manner.
Customer Focus: Strong customer service orientation with a genuine desire to help and support customers in a courteous and efficient manner.
Detail-Oriented: Ability to pay close attention to details, accuracy in data entry, and thoroughness in handling customer requests and inquiries.
Team Player: Collaborative mindset with the ability to work effectively as part of a team, supporting colleagues and contributing to a positive work environment.
Professionalism: Maintain a professional demeanor, ethical conduct, and confidentiality in handling customer information and company data.
Insurance Knowledge: Basic understanding of insurance products, terminology, and industry regulations is a plus.
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