Service BDC

3 weeks ago

Dover, United States Nielsen Automotive Group Full time
Job DescriptionJob Description

Nielsen Auto Group is looking for mid-level Service BDC part time help. This person will drive customer satisfaction by fielding inquiries, addressing/scheduling appointments, heavy phone and computer data entry work, and maintaining extensive product knowledge.


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/services based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
  • Handle Service Workflow - Manage customer satisfaction through organization and planning.

Requirements:

  • 1-2 years proven experience in supporting client success
  • Knowledge in all things automotive
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with computer systems
  • Bilingual English/Spanish a plus

 

 

 

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